Quality Technical Services Specialist

Quality Technical Services Specialist

Our client is a highly respected industry leader known for engineering excellence, quality-driven solutions, and long-standing customer partnerships. Backed by a global parent organization, this company offers the stability and resources of an established enterprise while maintaining the agility, collaboration, and innovative mindset of a growing team.

This is a high-impact role within a company that invests heavily in its people. With continued expansion across products, technology, and markets, the organization offers exceptional long-term growth opportunities, direct exposure to senior leadership, and the ability to influence quality and technical standards on a meaningful scale.

Position Summary

The Quality Technical Services Specialist or Senior Quality Technical Services Specialist plays a critical role in ensuring product quality, technical integrity, and customer satisfaction. This position plans and coordinates technical service and quality activities to ensure products, processes, and documentation meet established internal, customer, and regulatory standards.

You will serve as a trusted technical resource, working cross-functionally with Engineering, Manufacturing, Procurement, and Customers, while supporting field service activities, technical training, and continuous improvement initiatives.

• Perform engineering and technical reviews of design documentation, vendor manuals, and company records to ensure compliance with requirements
• Document findings from technical service activities in alignment with company procedures
• Identify and communicate technical issues, risks, and opportunities for process improvement
• Recommend product or process changes to reduce warranty costs and improve reliability
• Travel for field service visits to support equipment repair and troubleshooting
• Prepare and present technical and program updates to employees and leadership
• Assist in evaluating training needs and supporting budget planning for technical services
• Plan, coordinate, and deliver technical training for internal teams, distributors, and customers
• Develop and contribute to training materials and technical documentation
• Stay current on industry trends, standards, and technical advancements

• Partner with Engineering to ensure quality standards are met for new and existing products
• Apply Statistical Process Control (SPC) tools to analyze data and evaluate process performance
• Maintain working knowledge of applicable government and industry quality standards

• Evaluate technical and quality issues and develop data-driven solutions
• Recommend improvements to processes, procedures, and product design
• Interface with Procurement, Engineering, Manufacturing, Customers, and Vendors to resolve technical or quality concerns
• Support corrective action efforts including CARs, 8D responses, PPAPs, warranty analysis, and customer complaints

• Bachelor’s degree in Mechanical Engineering, Electrical/Electronic Engineering, Manufacturing Engineering, or a related technical field, or equivalent experience
• 3–7+ years of experience in quality, technical services, or manufacturing support roles
• Experience with customized electronic control systems preferred
• Experience supporting or delivering technical training and customer-facing presentations

• Strong understanding of quality systems, document control, PPAP, CAR/8D, SPC, and warranty response processes
• Working knowledge of manufacturing processes, materials, tooling, and production workflows
• Ability to read and interpret engineering drawings, technical documents, and regulatory standards
• Basic to intermediate knowledge of electrical circuits; electrical controls experience is a plus
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to translate technical information for non-technical audiences
• Strong customer focus with professionalism and urgency
• Ability to work independently while collaborating cross-functionally
• Intermediate to…