Technical Solutions Engineer

Be among the first 25 applicants

CIMON is a global industrial automation manufacturer that designs and develops its own hardware and software products, including HMI, PLC, SCADA, and industrial computing systems. Founded in 1999 and headquartered near Seoul, South Korea, CIMON operates R&D centers and offices worldwide and serves customers across North America, Europe, and Asia.

CIMON’s strength lies in the tight integration between hardware and software, enabling reliable, scalable automation systems used in real production environments. The U.S. office plays a key role in working directly with customers, supporting technical adoption, and coordinating closely with global engineering teams.

About the Role

The Technical Solutions Engineer is a hands‑on engineering role focused on helping customers successfully design, implement, and operate real industrial automation systems using CIMON products. This role sits at the intersection of engineering, real‑world applications, and customer collaboration.

This is not a call‑center or scripted support role
. You will work directly with engineers, OEMs, and system integrators to solve real technical problems, build example projects, validate system designs, and help customers deploy CIMON solutions in production environments.

An engineering background is required, along with comfort working across hardware, software, and industrial networks.

Industrial automation is a fast‑growing, long‑term career field with strong global demand. Engineers with hands‑on experience in real automation systems consistently see strong career growth, stability, and opportunities across technical, product, and leadership roles. This position provides direct exposure to those systems and serves as a strong foundation for long‑term career development.

What You’ll Work On Product Mastery and Continuous Learning

• Develop deep, hands‑on knowledge of CIMON’s product portfolio, including HMIs, PLCs, SCADA software, and industrial computing platforms
• Stay current with firmware updates, software releases, and hardware revisions
• Learn through direct work with customer systems, internal testing, and collaboration with engineering teams
• Document technical findings and best practices to improve internal knowledge and support quality

Customer Solutions and Real‑World Applications

• Work directly with customers to understand how CIMON products are used in real machines, processes, and facilities
• Design, configure, and troubleshoot complete PLC, HMI, and SCADA solutions
• Debug communication, integration, and performance issues in real deployments
• Build demo projects, reference applications, or proof‑of‑concept configurations to validate solutions
• Own technical cases from initial investigation through resolution, guiding customers through complex challenges

Technical Problem Solving and Issue Resolution

• Diagnose and troubleshoot issues across CIMON’s ecosystem, including HMI, PLC, SCADA, and Industrial PC
• Reproduce customer issues in lab or test environments to verify behavior and root causes
• Differentiate between configuration issues, system design limitations, software defects, and hardware failures
• Support customers through the RMA process when hardware issues are identified
• Perform root‑cause analysis on recurring issues and contribute to long‑term improvements

Product Feedback and Engineering Insight

• Gather field feedback from real customer applications
• Analyze recurring requests and identify meaningful feature enhancements
• Document customer use cases, technical constraints, and desired outcomes clearly
• Submit structured feedback to product and development teams to influence product direction

Technical Communication and Global Collaboration

• Collaborate with CIMON’s global engineering teams, including headquarters in Korea, on escalated technical issues and product behavior
• Communicate clearly across time zones and cultures using precise technical language
• Translate complex engineering concepts into understandable explanations for customers and internal teams
• Participate in cross‑functional discussions related to product updates, releases, and support strategy

Technical Content, Demos, and Knowledge Sharing

Create…