Fraud Manager

• Location 5850 West I-20,Arlington, TX, 76017,United States
• Employee Type Exempt - FT

Description

Role Responsibilities

• Lead Fraud Investigators and establish expectations for caseload management, productivity, investigation quality, documentation, and timely case resolution.
• Identify, organize, and respond with urgency to fraud escalations and potential fraud investigations.
• Manage Fraud Investigators through recruiting, coaching, training, mentoring, performance management, and staff development to support departmental objectives.
• Monitor and report fraud exposure, confirmed losses, recoveries, trends, investigator performance, and control effectiveness to senior leadership across multiple channels.
• Assist in the development and implementation of logic and tools to capture Fraud, including transactional monitoring and detection scenarios.
• Monitor emerging fraud threats and underlying data trends, recommend mitigation strategies, and adjust controls and detection approaches as appropriate.
• Oversee daily department operations, including account transaction risk areas such as account disputes, alert processing, and return deposit items.
• Conduct quality reviews of escalated fraud investigations, dispute cases, and supporting documentation to ensure accurate, timely decisions and mitigate losses to the credit union and its members.
• Lead root-cause reviews of significant fraud events and implement corrective actions to address control gaps and reduce future exposure.
• Work with cross-functional partners, including Technology, Digital, Front-line, and other teams, through all aspects of strategic and tactical building of fraud and dispute elements.
• Utilize internal and external resources, partner with other stakeholders, as necessary, to research and investigate fraud events.
• Provide feedback on alert rule effectiveness and partner with management and analysts to design new fraud rules.
• Evaluate department policies and procedures for adherence, efficiency, and effectiveness.
• Serve as subject matter expert and maintain internal controls of the various applicable software systems and databases used to carry out day-to-day fraud operations.
• Manage fraud-prevention vendor relationships, service performance, issue escalation, and accountability for contracted solutions.
• Maintain operational readiness through appropriate staffing plans, current procedures, ongoing training, system access controls, and business continuity preparedness.
• Oversee fraud strategies and rules for card services, electronic payment solutions, online and mobile delivery channels, balancing fraud mitigation with member needs.
• Comply with applicable fraud and dispute laws and regulations and elevate potentially suspicious activity for BSA/AML review and reporting decisions in accordance with established procedures.
• Manage the budget for Fraud initiatives, ensuring effective allocation of resources.
• Manage bond claims and the credit union's insurance program, which provides protection against all unmitigated fraud losses.
• Practice and bring to life with the team our "Yes And... culture."
• Perform various other duties as assigned.

Requirements

Required Experience

• Bachelor's degree and/or a minimum of five (5) years of related experience in fraud prevention, investigations, disputes, or financial crimes within a financial institution.
• Minimum three (3) years of direct supervisory or people-leadership experience, including coaching, performance management, and staff development.
• Demonstrated experience with fraud detection strategies, transaction monitoring, escalated investigations, loss mitigation, internal controls, and fraud reporting.
• Working knowledge of Regulations E and Z, BSA/AML, NCUA and OFAC requirements, Nacha Operating Rules, and card network dispute rules.
• Experience using fraud case-management, transaction-monitoring, or core financial systems.
• Certified Fraud Examiner (CFE) or another recognized fraud or financial-crimes certification is preferred.

Skills, Education, and/or Certifications Required

• Proficient in computer skills, including Excel, Word, and PowerPoint, and possesses the ability to learn new software quickly.
• Strong processing, analytical, and problem-solving skills.
• Highly organized, detail-oriented self-starter who can work independently; possesses a strong work ethic and team player mentality.
• Possess a strong work ethic and team player mentality.
• Highly developed sense of integrity and commitment to member satisfaction;
• Required to handle all member information in a…