Eligibility Counselor

Description

WELCOME TO ECI!

Every day, thousands of uninsured patients walk into a hospital seeking the help of medical staff to alleviate their health problems. They are treated, discharged, and then left to return home with the burden of one more medical bill.

Since 1995, our Mission at Eligibility Consultants, Inc. (ECI) has been to assist self‑pay hospital patients find the means to pay their medical bills through participation in various government assisted programs. ECI’s solutions encompass every potential self‑pay patient from the lowest dollar outpatient and ER account to the most complex long‑term disability.

We are looking for a few energetic, determined, and enthusiastic individuals to join our fast‑paced workforce. If your passion is to make a difference in the lives of others while getting paid for your efforts, look no further, this job is for you!

The Eligibility Counselor – EC is responsible for bedside screening of hospital uninsured patients and the advancement of accounts of potential eligibility of federal, state and county government assistance programs, as well as hospital financial programs.

• Meets patients by bedside to determine government program eligibility and creates collaborative teamwork to obtain needed information for application advancement
• Maintains a large caseload with minimum or no delinquencies
• Contacts patients and creates collaborative teamwork to obtain needed information for application advancement
• Uses clear, simple language to ensure understanding in English and/or Spanish
• Complies with all state and federal laws regarding HIPAA and confidentiality requirements
• Able to remain focused and productive each day with minimum supervision
• Demonstrates respect for all individuals
• Adheres to ECI’s Mission, Vision, and Core Values
• Other duties as assigned

• A compassionate heart and a sincere desire to assist patients during any phase of their application process
• Strong work ethic demonstrated with excellent outcomes
• Strong written and verbal communication skills
• Desire to provide the best possible experience for our patients
• Experience navigating a computer while on the phone
• Willing to work and contribute to a team environment
• Ability to trouble‑shoot problems
• Listens effectively

• High School diploma / GED (or higher)
• Basic knowledge of Microsoft Office programs (Outlook, Word, Excel)
• Ability to work full‑time (40 hours/week)
• Knowledge of Medicaid and SSI programs
• Prior Experience with HHSC (Medicaid, County Indigent, TANF, SSI) a plus
• Bilingual English/Spanish a plus

• Long periods of walking, standing, frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, extensive periods working at a computer.
• Able to work from hospital site Friday - Tuesday 8 am - 4:30 pm.
• Able to travel to work from FTW 2 days/week
• Must be willing and able to take required vaccinations (no Covid vaccine).

• This is a full‑time position, 40 hours per week
• Able to work from hospital site M‑F 8 am - 4:30 pm.

ECI is an equal opportunity employer. We value the unique abilities and talents everyone brings to our organization and recognize that we benefit in numerous ways from our differences.

We offer a competitive benefits package that includes but is not limited to medical, dental, vision, disability, accident, generous Paid Time Off (PTO Bank), Health Savings Account, 401k with employer match, and employer paid basic life insurance.

ECI is a drug‑free, smoke‑free workplace. Candidates are required to pass a drug test and background check before beginning employment.