Patient Service Representative

EVP Eyecare is a privately held, portfolio company of The Cortec Group. Based in Denver, Colorado, EVP owns and operates a super-regional network of eyecare practices and surgical centers that conduct business under premier brands in Colorado, Texas and Arizona. We believe that delivering on an outstanding patient experience starts with building an outstanding employee experience.

Our mission is to improve people’s lives through better vision and outstanding patient experiences.

Patient Service Representatives work closely with the front office staff and doctors to provide excellent and expedient ‘hospitality quality’ care service to all EVP Eyecare patients.

ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to the following:

Answers inbound phone calls for multiple practices

Schedules appointments, answer patient questions and requests in a timely and efficient manner

Responds to online appointment and information requests throughout the day – EVP Eyecare maintains an expected response time of 5 minutes during business hours on all appointment and online information requests

Confirms appointments for several office locations daily

Verifies patient information and clinical location on all calls

Maintains a working knowledge of all EVP services and practices

Maintains a pleasant and helpful attitude (hospitality)
Provides knowledgeable and caring service to all current and potential EVP patients and employees

Maintains a clean and orderly workspace and clinic

Serves as a model to other team members.

Maintains a solid track record of punctual and reliable attendance

Assists in training new EVP team members

Other duties as assigned MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
High School Diploma or GED required

Minimum 0-2 years’ experience with patient facing interaction preferred

Call center experience highly desirable

Experience working with practice management software preferred

Basic Knowledge of Health Care and ACA requirements and regulations

Basic computer skills

Effective written and verbal skills

Excellent customer service skills

Proves to be a trustworthy and reliable team member while maintaining a positive attitude each dayBENEFITSBenefits include Medical, Dental, Vision Discounts, 401(k) with company match, Life Insurance, Short Term & Long-Term Disability options, Employee Assistance Program, generous time off plans and company paid holidays.

PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls.

The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTEThis job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably…