Human Resource Generalist - Fulfillment

Rent the Runway (RTR) is transforming the way we get dressed by pioneering the world’s first Closet in the Cloud. Founded in 2009, RTR has disrupted the $2.4 trillion fashion industry by inspiring women with a more joyful, sustainable and financially-savvy way to feel their best every day. As the ultimate destination for circular fashion, the brand now offers infinite points of access to its shared closet via a fully customizable subscription to fashion, one-time rental or ownership.

RTR offers designer apparel and accessories from hundreds of brand partners and has built in-house proprietary technology and a one-of-a-kind reverse logistics operation. RTR has been named to CNBC’s "Disruptor 50" five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list multiple times.

The HR Generalist serves as a key partner to employees and managers by supporting the full employee lifecycle, ensuring HR programs and processes are executed effectively across all teams. This role combines hands-on HR administration with consultative partnership — managing employee relations cases, advising on policy and compliance, and supporting site engagement, onboarding, and performance programs. The HR Generalist operates as a trusted resource for both employees and leadership, helping to maintain a positive, compliant, and performance-driven culture.

What You’ll Do:

• Partner with HRBPs and managers to resolve employee relations issues, ensuring consistency and compliance with company policy and local labor laws.
• Support the execution of performance management processes, including goal setting, mid-year reviews, and coaching documentation.
• Maintain accurate and up-to-date employee records in HRIS systems (Workday) and ensure data integrity for reporting and compliance.
• Assist with investigations, documentation, and follow-up actions related to attendance, conduct, or performance matters.
• Partner with site leaders to implement engagement initiatives, recognition programs, and culture-building activities.
• Provide guidance to employees on HR policies, benefits, and procedures, escalating complex matters to the HRBP as needed.
• Support training, onboarding, and new-hire assimilation processes to strengthen retention and alignment with company values.
• Prepare and analyze HR metrics and reports (attrition, LOA trends, headcount, ER cases) to support operational reviews and business insights.
• Ensure compliance with company policies and state/federal employment regulations, assisting with audits and corrective actions when required.
• Collaborate cross-functionally with Payroll, Safety, and Operations to ensure alignment on employee matters, data accuracy, and employee experience.
• Collaborate with leadership to analyze staffing trends, forecast needs and execute strategic labor planning.
• Partner with staffing agencies to secure top talent, evaluate and manage vendor performance and ensure consistent labor order fulfillment.
• Align with operations management to identify operational issues and deliver targeted, proactive HR support.

About You:

• 4 years of progressive HR experience supporting multiple functions or locations.
• Strong working knowledge of employment laws and HR best practices.
• Experience handling employee relations matters, investigations, and documentation.
• Proficiency in HRIS systems (Workday) and data reporting tools.
• Excellent written and oral communication, relationship management, and problem-solving skills.
• Strong ability to balance tactical execution with strategic thinking and business partnership.
• Bachelor's degree in Human Resources, Business Administration, or related field preferred; HR certification (PHR, SHRM-CP) a plus.

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