Desktop Support Specialist

Base pay range

$20.00/hr - $25.00/hr

Our Arlington area client company is searching for a technically skilled and customer-focused Desktop Support Specialist to maintain and improve IT systems, deliver exceptional support to internal staff, and ensure that all IT operations align with applicable compliance requirements.

• Provide hands-on support for desktops, laptops, printers, and related peripherals, including installation, configuration, and troubleshooting.
• Maintain and upgrade desktop systems, applying patches and software updates as needed.
• Monitor IT infrastructure and applications for service interruptions and security incidents; escalate issues as necessary.
• Assist with basic network configurations, data cabling, and connectivity troubleshooting.
• Manage internal tickets and calls by gathering and analyzing information about user issues, and prioritize requests according to SLA guidelines.
• Participate in IT projects, such as hardware and software rollouts or technology upgrades.
• Proactively research new technology trends and recommend and implement best practices.

• 1–3+ years of hands-on experience managing, troubleshooting, and supporting desktop systems and related hardware, software, and network issues.
• Experience integrating and maintaining IT assets to ensure end-users receive optimal IT services.
• Strong technical experience in Microsoft Office, Office 365 Administration, Active Directory, VMware, and basic network troubleshooting.
• Knowledge and experience in using large language models like ChatGPT for troubleshooting issues.
• Proven problem-solving and critical thinking abilities; strong written and verbal communication skills; ability to convey technical concepts to non-technical users.
• Professional skills such as project discipline, integrity, and a continuous improvement mindset.

• Experience with NIST 800-171 documentation, compliance, and security controls.
• IT certifications such as CompTIA A+, CompTIA Network+, and/or Microsoft Certified Desktop Support Technician (MCDST).

My client company is unable to consider candidates who may require sponsorship or visa transfer at any time (i.e., OPT, F-1, H1-B, etc.).

NO C2C OR CONTRACT APPLICANTS

This is a 100% onsite permanent/full-time direct-hire, FLSA nonexempt (hourly) role with a starting rate from $20 to $25 per hour, +/- DOE, in addition to an excellent full benefits package that includes medical, dental, vision, life, STD and LTD insurances, a 401(k) with a generous employer match, educational assistance, and more. To apply, please email a current resume in MS Word format to  for immediate consideration.