IBM Planning Analytics; TMSupport Engineer

Base pay range

$76,000.00/yr - $/yr

Pepsico is on a significant initiative of digitalization and standardization of the FP&A solution across all its markets in alignment with the "Planning 2025" vision to make the finance organization more Capable, more Agile, and more Efficient. Mosaic Program is a key enabler of that vision, It is FP&A solution of the Pepsi Co. Global Template (PGT) that, for the first time, aims to integrate "vertical" planning for Operating Units (OUs) or markets, and "horizontal" planning for functions (e.g

Global Procurement, Compensation and Benefits, etc.) that have accountability across markets. The program aims to harmonize data., planning process and ways of working across Pepsico market.

The NA TM1 (Mosaic) Sustain Developer is responsible for the sustain of high-quality solution for the MOSAIC Noth America program specific to management of the financial planning. The role will interact directly on the design/development and maintenance of the solution and will have to work closely with the various detailed design and development teams. This role will require an strong background in financial planning and substreams (Topline, COGS, Opex) data quality/data flow and development.

The Purpose of this role is to ensure the PGT Mosaic Solution of ES applications is up and running as per design and this role also involves handling the team supporting Mosaic solution. The key objective of this role is to Sustain Mosaic Solution (Incident Management + Continues Improvements) and also ensure zero minimum critical incidents from production, collaborate and minimize the downtimes of production and non-production systems.

• Incident management, understanding the issue, troubleshooting the error, identifying the RCA (Root cause) and providing workarounds and definitive solutions striving for resolution of incidents with SLA.
• Self-assign/update tickets and address in priority order in alignment with Business Support.
• Provide status and actions taken of In-Progress tickets at least once per day at EOD pm EST.
• Maintain the "Incident State" daily updated.
• Add in Notes the progress and the "RCA".
• Provide the estimated Target date (Day to deploy) once the analysis has been initiated.
• Notify IT Mosaic Support as soon as items are closed or require reassignment.
• Consistently and punctually attend the Mosaic Support Dailly calls to report progress, elevate topics or interact with other teams to resolve this incident.
• Escalate issues to Sustain Leads if progress is stuck or management support is required.
• Notify and require approval as soon as an incident is identified as an enhancement and provide feedback, details about the criticality of the ENH.
• Be the owner of the incidents ensuring follow-up until its resolution via Service Now.
• Follow the environment synchronization process to maintain lower and upper landscape updated:
  Dev, QA, Pre Prod and Production via ADO GIT/Branch.
• Execute and ensure technical test before requesting UAT user approval.
• Generate all the technical, migration pre-requisites documentation to migrate to production.
• Production migration and post migration validations.
• Once the fix is resolved, add in the Resolution Notes how was resolved and include the RCA category, summary and how the incident was resolved.
• Keep communications clear and open with all teams.

• The expected compensation range for this position is between $76,400 - $127,850.
• Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
• Bonus based on performance and eligibility target payout is 8% of annual salary paid out annually.
• Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
• In addition to salary, Pepsi Co offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility:
  Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident,…