Personal Computing Specialist III

Personal Computing Specialist III

Posting Information

Position Number: S06498P |

Title:

Personal Computing Specialist III | Department:
Physics |

Location:

Arlington | Status:
Full-time |

Schedule:

Monday – Friday, 8:00 AM – 5:00 PM | Salary:
Up to $50,000 per year (Monthly) | Pay Basis:
Monthly.

The Person al Computing Specialist III (PCS) provides advanced technical support to the Physics Department, managing hardware, software, security, and network issues across both PC and Mac platforms. This role involves configuration, installation, troubleshooting, and ongoing maintenance of computing devices, and collaborates with campus IT departments to ensure systems meet university standards. The PCS is responsible for managing departmental technology resources, addressing security concerns, evaluating new technologies, and ensuring compliance with university policies.

The position serves as a key liaison between the department and various IT units on campus.

• Provide advanced tier II and III (2-3) support for faculty, staff, and students, addressing issues with desktops, laptops, tablets, mobile devices, and peripheral equipment (PC and Mac).
• Troubleshoot and resolve complex hardware, software, and network problems, ensuring efficient and effective solutions.
• Manage and maintain accurate records of all department computing resources, including hardware, software, and peripherals.
• Coordinate the tracking, transfer, surplus, and disposal of equipment, ensuring compliance with university inventory policies.
• Supervise one to two student workers, providing guidance, training, and ensuring timely completion of assigned tasks.
• Monitor team performance and help coordinate workflow to ensure department computing needs are met.
• Maintain thorough and accurate documentation for all computing activities, including inventory updates, security protocols, and support resolutions.
• Ensure that records of equipment transfers and disposals follow the university reporting standards.
• Research and evaluate new hardware and software technologies, providing recommendations for upgrades and new purchases based on departmental needs and university requirements.
• Stay updated on technology trends and assess their potential integration into department systems.
• Serve as the liaison between the Physics Department and the Office of Information Technology (OIT) and other campus IT groups.
• Participate in relevant meetings and initiatives to align department technology practices with university-wide standards.
• Work with the Office of Information Security (ISO) to maintain compliance with campus-wide security protocols.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Five (5) years of hands‑on computing work experience or an equivalent mix of education and relevant experience in a similar role.

• Seven (7) or more years of hands‑on experience providing support for PC and Mac hardware, software, and operating systems (OS).
• Experience in repairing PCs, printers, and resolving network connectivity issues to maintain seamless workflow and system performance.
• Familiarity with university IT policies and an understanding of the unique academic technology needs of faculty, staff, and students.

• Expert troubleshooting and diagnostic skills in hardware, software, and network issues.
• Proficiency in SharePoint administration and managing Listserv distribution lists.
• Knowledgeable in security practices and compliance standards in a university environment.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical personnel.
• Knowledge of systems security protocols, data protection, privacy regulations, and PCI compliance.
• Skill in troubleshooting issues and collaborating across IT functions for resolution.
• Professional ability to prioritize tasks, manage resources, and meet deadlines.
• Ability to complete all physical tasks as needed.

• Ability to obtain required certifications as needed to meet organizational or manager requirements.