Clinical Imaging Analyst

Clinical Imaging Analyst (Cardiology/PACS)

At Orion, we are seeking a Clinical Imaging Analyst (Cardiology/PACS) to manage and resolve the incidents and break‑fix requests related to cardiology PACS (Picture Archiving and Communication System). This opportunity involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors.

$/yr - $/yr

12‑month contract‑to‑hire;
Fully Remote (U.S. – Central Time Zone)

• Schedule:
  
  9 to 5, supporting East Coast to Mountain time zones;
  No on‑call or weekend work.
• Ticket Management:
  Handle incidents and break‑fix requests from multiple ministries with diverse architectures and applications.
• Customer Service:
  Provide professional and courteous support to end‑users, including doctors.
• Analytical
  
  Skills:
  
  Utilize critical thinking and analytical skills to troubleshoot and resolve issues.
• System Expertise:
  Work with various imaging applications and reporting systems, including Merge, GE, Philips, and McKesson.
• Communication:
  Effectively communicate with vendors for technical support and escalate issues as needed.
• Prioritization:
  Prioritize responsibilities and manage stress in high‑pressure situations, such as when critical systems are down.
• Team
  
  Collaboration:
  
  Work independently but with access to an escalation team for complex issues.

• Experience:
  
  3‑4 years of experience in radiology or cardiology imaging in a remote and hybrid project environments.
• Technical
  
  Skills:
  
  Familiarity with clinical imaging systems and applications (Merge, GE, Philips, and McKesson).
• Experience with Service Now or similar ticketing systems.
• Familiarity with testing, documentation, and support processes.
• Bachelor’s degree or equivalent experience.

Orion Groups is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact