Software Quality Assurance Engineer

Direct message the job poster from Leap Metrics

Location: Richardson, TX (Hybrid – minimum 2 days per week in office)

We are accepting applications for the Healthcare Software Quality Assurance Engineer position to work on a product that helps improve the health of our population.

• Do you enjoy working with leading-edge technologies?
• Be part of a fast-moving, fast-growing, innovative technology team.
• Directly improve the daily lives of tens of thousands of our neighbors?

If so, please contact us!

Leap Metrics is headquartered in Richardson, TX. We are a healthcare analytics and care management software company founded to improve health outcomes, lower the cost of care, and improve regulatory compliance. Our software platform is called Sevida, which stands for “In the service of human lives”. We are on a mission to leverage technology to serve populations with chronic healthcare needs.

We are a company of experienced technologists; a passionate, dedicated group of developers, designers, client advocates, and entrepreneurs. Our team has some of the best enterprise software minds in the technology industry.

To learn more about us, please visit

• MEANINGFUL MISSION – Empowering health providers to focus on care
• FULFILLMENT – Make an impact by building a meaningful product
• LEADING EDGE TECHNOLOGY – Advance your technical skills by working with the latest and most innovative technology.
• COMPANY CULTURE: team-oriented, collaborative, supportive, innovative

• Consult with customers to handle inquiries and troubleshoot technical issues with Leap Metrics Sevida platform.
• Monitor Help Desk tickets and respond to customer issues and questions promptly, with a customer service mindset.
• Duplicate customer‑reported issues and log issue details.
• Create tickets in the internal issue tracking system for the engineering team.
• Conduct technical platform research for customers and respond via phone/Zoom, email, and our internal client support system.
• Accurately document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Create training videos for new product features.
• Train customers on the Sevida platform.
• Assist in testing Sevida solutions.
• Conduct quality assurance on product releases.
• Participate in product planning meetings.
• Meet targets set for response time, resolution time, and customer satisfaction.

• Bachelor’s Degree, technical support, and technical troubleshooting experience.
• Demonstrable 3+ years of previous experience in SaaS customer service.
• Experience with healthcare IT systems, such as EHR systems, is preferred.
• Familiarity with cloud‑based deployment models is helpful but not required.
• Familiarity with SQL databases is helpful but not required.
• Familiarity with customer support tools such as Zendesk, Freshdesk, JIRA, Salesforce, or equivalent.
• Experience performing User Acceptance and Regression Testing in technical product suites is a plus.
• Knowledge of healthcare compliance and HIPAA is a plus.
• Superior verbal and written (documentation) communication skills; ability to clearly communicate with internal team members and customers alike.
• Proven ability to learn new technology quickly and effectively.
• Ability to work on multiple client projects/products and technologies concurrently.
• Experience working with teams distributed globally.
• Self‑starter with highly developed critical thinking skills and a demonstrated ability to think creatively and practically when troubleshooting and resolving issues.
• Operates with a sense of urgency and is comfortable working in a fast‑paced environment.
• A proactive problem solver with the ability to manage multiple tasks and priorities.
• A team player who can work collaboratively across functions while maintaining a customer‑first approach.
• Ability to travel as needed (less than 10%).
• US work authorization required (visa sponsorship not available).
• Competitive salary (commensurate with experience).
• Hybrid work flexibility with collaborative office culture.

US only – Dallas/Ft. Worth Metroplex

If you are passionate about healthcare technology and excited to make a real impact, we’d love to hear from you!