Information Technology Support Specialist
Listed on 2025-12-21
-
IT/Tech
IT Support, Technical Support, Systems Administrator, HelpDesk/Support
Base pay range
$26.00/hr - $29.00/hr
Job Title and HoursIT Support Specialist (PT Mon-Fri 8am-12pm)
LocationDallas, TX
- Hybrid/Onsite as required
$26-$29 DOE
Company OverviewTRIARC TANK is a leading manufacturer of industrial tanks, recognized for engineering excellence, product reliability, and customer-focused solutions. Headquartered in Dallas, Texas, we serve a diverse range of industries with innovative storage and containment systems.
Position SummaryYou will be the first line of tech support for end users and a core member of the team that helps maintain our ERP and infrastructure stack. This is an entry-level role designed for someone who is hands‑on, comfortable troubleshooting infrastructure (servers, networking, cloud basics) and eager to learn from cross‑functional teams.
Key Responsibilities- Respond to and resolve incidents and service requests via ticketing systems (SLAs).
- Provide day‑to‑day support for ERP platforms, user accounts, role/access issues, basic configuration support, and first‑pass troubleshooting.
- Support infrastructure components:
Windows, Azure, virtualization, storage, backups, basic network troubleshooting, and cloud services integration. - Monitor system/instance health, escalating incidents to engineering/ERP functional teams when needed.
- Work with vendors and internal teams to coordinate fixes, escalations, and system changes.
- Bachelor's degree in information technology, Computer Science, or equivalent practical experience‑or a technical certificate (e.g., Google IT Support Professional Certificate), plus demonstrable hands‑on support experience.
- Bilingual in Spanish and English.
- 0‑2 years’ experience in IT helpdesk, support, or systems administration. Basic cloud platform exposure (AWS, GCP, or Azure).
- Familiarity with one or more ERP systems (user support, basics of modules, workflows, or coursework).
- Strong troubleshooting, written/verbal communication, and customer‑service orientation.
Entry level
Employment TypePart‑time
Job FunctionInformation Technology
IndustriesManufacturing and Oil and Gas
Benefits- Medical insurance
- Vision insurance
- 401(k)
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