Help Desk Specialist

Description

D.R. Horton, Inc., the largest home builder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for home buyers through its mortgage and title subsidiaries.

Please visit our website at  for more information.

Help Desk Specialist I. The right candidate will be responsible for all IT support activities related to end user hardware, software and other IT related issues.

• Provide phone, webchat, and in-person support to end users and external vendors on a variety of IT related issues
• Research and resolve basic network (Internet Service Provider modems, Cisco routers) issues, hardware, and software application issues
• Document and track the details of the issue, status and resolution, using the help desk tracking application
• Communicate and follow-up with the user while working the issue and ensure successful and timely completion of the issue
• Perform end user computer refreshes
• Complete work orders, fully documenting each step of the troubleshooting process
• Aid with division office moves
• Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work on-call rotation
• Ability to work overtime
• Ability to travel overnight

• High school diploma or general education degree (GED)
• Two to four years related experience and/or training in an IT support environment
• Must have basic knowledge and understanding of Microsoft Windows Current Version Operating Systems, Microsoft Active Directory, Microsoft Exchange Current Version, Print Services, Microsoft Office Current version
• Experience replacing basic components of various makes and models of system and printer hardware
• Must be able to troubleshoot all aspects of computer components
• Ability to adapt to a constantly changing environment
• Possess strong interpersonal, written and verbal communication skills
• Proficiency with MS Office and email
• The employee must frequently lift and/or move up to 50 pounds

• Windows/Android/Apple phone support experience a plus
• Experience with VNC, Cisco Any Connect, or other remote connectivity software a plus
• CompTIA A+ or similar certification a plus

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits