Applications Specialist II; Information Technology

Applications Specialist II (Information Technology) page is loaded## Applications Specialist II (Information Technology) locations:
Chase Bank Tower - 7th Floortime type:
Full time posted on:
Posted Todayjob requisition :
JR101095
** SALARY**$75,711.00 - $94,639.00
** JOB SUMMARY
** Under general direction from the Program Supervisor, provide services and support relative to the various departmental and enterprise-wide application software systems in use by the City; proactively identify and pursue opportunities to improve the value of the supported application systems through improved processes, training, security, and reporting.
** ESSENTIAL JOB FUNCTIONS
*** Serve as the primary IT systems advisor on one or more application systems; provides functional assistance to departmental customers regarding the use of application systems; participates in regular communication and consultation with application vendors to ensure the software is up-to-date with the latest available patches and updates, and coordinates the selection, testing, and implementation of all relevant application software patches, updates, hot fixes, etc.;

troubleshoot reported functionality issues, and develop plans and procedures for remediation of such issues.
* Provide regular analytical and technical assistance relative to the identification, development, implementation, and maintenance of application software solutions for customer departmental business needs.
* Regularly consult with departmental customers on the development, maintenance, and use of application test plans and procedures; assist with the development, maintenance, and regular use of training materials associated with one or more application systems; identify weaknesses in customer understanding of supplied training materials and assist in the development of additional training courses and/or clips to mitigate the identified weaknesses.
* Regularly develop and distribute communication materials relevant to the supported application systems; such materials would include, but not be limited to FAQs, application "tips and tricks", upcoming software version/patch management information, etc.
* Coordinate and assist with the development, testing, and implementation of new custom production and/or ad hoc application system reports; assist with customer training and support for new and existing custom ad hoc reports; understand a customer’s reporting convert them to technical specifications for the development of custom reports.
* Fully analyze and document existing business processes; identify and document proposed business process improvements.
** OTHER JOB FUNCTIONS
*** Serve as back-up support for other applications and staff.
* On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.
** MINIMUM QUALIFICATIONS
**** Knowledge,

Skills and Abilities

Required
*** Knowledge of computer hardware, software, and the use of systems.
* Knowledge of programming procedures and techniques Knowledge of computer languages and networks.
* Ability to communicate effectively with non-technical clients/customers, the public, and other City employees by oral and written means.
* Ability to recognize or identify the existence of problems and find solutions for same.
* Ability to operate a variety of office equipment including, but not limited to PC, fax machine, typewriter, calculator, and copier.
* Ability to perform a variety of physical skills including, but not limited to filing, holding, lifting, seeing, sitting, sorting, typing, and writing.
* Ability to receive detailed information through oral communication and make fine discriminations in sound.
** Qualifying

Education and Experience
*** Bachelor's Degree in Computer Science, Management, Business, Mathematics or related field.
* Minimum three (3) years of experience in the management and administration of one or more application software systems.
* Or an equivalent combination of education and experience.
** PREFERRED QUALIFICATIONS
**** Knowledge,

Skills and Abilities

*** Knowledge of Software Development Lifecycle and change management practices.
* Knowledge of enterprise SaaS application administration principles.
* Knowledge of system security models, role-based access, and data privacy concepts.
* Skill in administering and configuring enterprise applications to meet business requirements.
* Skill in building standard and ad hoc reports and dashboards.
* Skill in troubleshooting application issues and performing root-cause analysis.
* Ability to analyze business requirements and translate them into system configurations.
* Ability to manage multiple tasks and competing priorities.
** Preferred Experience
*** Experience in configuration and administration of Enterprise Software applications.
* Experience administering, supporting, and configuring Salesforce or Workday.
* Experience in municipal government.
* Experience implementing enterprise SaaS applications.
** Employment…