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HelpDesk/Support IT Support

Hybrid MSP Service Desk Lead — ConnectWise Expert

Job in Arlington, Tarrant County, Texas, 76000, USA
Listing for: Bowman Williams
Full Time position
Listed on 2026-01-04
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support
Job Description & How to Apply Below
A well-established Managed Service Provider is seeking a Service Desk Manager to lead the service desk team. The ideal candidate has over 5 years in an MSP environment and strong Connect Wise experience. This mid-senior level role focuses on service delivery efficiency and provides a clear pathway to Operations leadership. Responsibilities include managing performance, handling escalations, and improving service desk processes.

Competitive salary and full benefits provided.
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