Technical Support Analyst

Direct message the job poster from Visionaire Partners

Looking for a hands‑on Technical Support Analyst who enjoys solving problems, helping people, and keeping technology running smoothly. This role blends desk‑side support with remote troubleshooting in a fast‑paced, collaborative environment where your work is noticed and appreciated.

• Provide a mix of on‑site (about 60%) and remote/phone (about 40%) technical support
• Handle Level II–III incidents and service requests, while also resolving Level I issues as needed
• Diagnose and resolve hardware, software, and network‑related problems
• Confirm issue resolution with internal users and document outcomes in the ticketing system
• Partner closely with infrastructure, security, application, database, and governance teams
• Follow and support established IT security standards and best practices
• Create and maintain a clear knowledge base documentation
• Contribute ideas that improve service delivery and user experience
• Juggle multiple support requests and projects without breaking a sweat
• Support additional tasks or special initiatives as they come up

This is a contract position that will run through August 14, 2026
. You’ll primarily support two offices in the Dallas and Grapevine areas, with occasional support across the DFW region. Flexibility matters — some on‑call time, off‑hours, or weekend work may be required.

• 3+ years of technical support or help desk experience
• Strong Windows and Microsoft Office support skills
• Experience with Active Directory and basic network troubleshooting
• Ability to image, re‑image, configure PCs, and install approved applications
• Familiarity with email spam filtering tools and endpoint encryption validation
• Solid desk‑side support experience and a customer‑first mindset
• Clear communication and strong documentation habits
• Valid driver’s license, clean driving record, reliable vehicle, and ability to transport IT equipment
• Willingness to use your personal cell phone for work calls/texts
• Ability to pass background and drug screening (excluding marijuana)

You’ll gain exposure to enterprise IT environments, sharpen your technical skills, and make a real impact.

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance

Bonus:
Visionaire Partners offers full benefits for W-2 contractors, including 401(k) with match, medical, dental, vision, and more.

Dallas-Fort Worth Metroplex