System Administrator

This range is provided by Prosum. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $70,000.00/yr

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Job Description

We’re looking for a System Administrator to join a fast-growing IT services team. This role is ideal for someone who thrives in a collaborative environment, enjoys problem‑solving, and brings a strong customer‑service mindset. You’ll provide both onsite and remote IT support, handling everything from workstation updates to server troubleshooting, ensuring smooth day‑to‑day operations for end users.

In this role, you’ll be expected to independently resolve issues such as:

• Workstation operating system problems (Windows and Mac).
• Printer troubleshooting and maintenance.
• Common business applications (Microsoft Office, Adobe, etc.).
• Line‑of‑business software (e.g., ERP, accounting, or other niche applications with vendor support).
• Server administration and troubleshooting (Windows Server 2016–2025).
• Basic and intermediate networking issues (switches, firewalls, connectivity).
• Acting as an escalation point for junior technicians.

• Minimum 3 years of IT support or system administration experience.
• Proficient with Windows and Mac OS environments.
• Experience with virtualization platforms (VMware, Hyper‑V).
• Skilled in supporting Microsoft 365 and Azure environments.
• Knowledge of Active Directory, endpoint cybersecurity, backup tools, and mobile device management.
• Familiar with firewalls, switches, and general network architecture.
• MSP (Managed Service Provider) experience preferred.
• Must have a valid driver’s license, insurance, and reliable transportation for client visits.

• Utilization:
  Percentage of work hours billed to client tickets.
• Customer Satisfaction (CSAT):
  Ratings provided by end users on resolved tickets.
• Quality Score:
  Internal assessments from training and quality teams.
• First‑Touch Resolution:
  Percentage of tickets resolved on the first attempt.

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• Paid time off (starting at 15 days annually).
• Paid holidays.
• Maternity/paternity leave.
• Health & wellness programs.
• Salary advancement/loan options.
• Company‑paid training and certification support.
• Optional supplemental insurance plans.

Associate

Full‑time

Information Technology

Industries:
Information Services and Technology, Information and Media

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