Tier III Application Support

M9 Solutions is dedicated to providing IT services and solutions to the Federal Government by mobilizing the right people skills clearance levels and technologies to help organizations who desire improved performance and modern sustainable change. M9 has provided quality IT services and support to more than 30 Federal Agencies and multiple commercial customers nationwide. Our capabilities include digital transformation software development cloud migration applications & infrastructure cybersecurity data delivery & analytics and IT talent solutions.

M9 Solutions is seeking Tier III Application Support to work hybrid remote / on-site for a client located in Arlington VA. An active Secret clearance is required.

• Monitor production applications scheduled jobs and incident management systems.
• Receive and analyze incidents and requests from end-users and troubleshoot and disposition appropriately.
• Research track and resolve complex issues escalated from Tier I and Tier II technicians.
• Collaborate with development teams to troubleshoot incidents research root causes and provide details that can help to prioritize user stories.
• Write and execute SQL queries; analyze tables grants functions procedures packages and triggers.
• Perform backend data modifications using SQL.
• Draft and update Knowledge Base Articles (KBAs) and Standard Operating Procedures (SOPs) for lower-tier resolver groups to help with their knowledge of applications and decrease the time required to resolve issues.
• Utilize tools like TOAD for database management and optimization.
• Support applications developed Java and Oracle Database environments.
• Work within tools such as Service Now CLM jQuery and SharePoint.
• Develop and maintain Power
  
  BI dashboards and reports for operational insights.
• Write Python scripts for automation data processing and system integration tasks.
• Work with C# applications and provide application-level support.

• Active Secret security clearance.
• Bachelors degree in computer science or related fields.
• Must have experience Java and Oracle Database projects and applications.
• Must have SQL Service Now CLM jQuery and SharePoint experience.
• Must have SQL Script writing experience.
• Minimum of 4 years of experience as a Tier III Application Support Help Desk Technician.
• Minimum of 2 years of experience with Power BI and or Python.
• Experience with C# is preferred but not required.
• Must have exceptional ability to break down complex situations and identify root causes for both technical and process-related issues.
• Must have strong verbal and written communication skills; ability to articulate technical concepts to non-technical users and collaborate effectively with development teams.
• Must have the proven ability to quickly learn new technologies and apply skills in evolving technical environments.

M9 Solutions pay range for this position is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include but are not limited to responsibilities of the position education experience knowledge skills abilities as well as internal equity location alignment with market data applicable bargaining agreement (if any) or other law.

$60000 - $180000 USD

M9 Solutions LLC (M9) is a Federal contractor and we comply with all applicable federal laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964. We also adhere to the affirmative action requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA) and Section 503 of the Rehabilitation Act ensuring equal opportunity for veterans and individuals with disabilities.

Please to complete M9s Voluntary Self-Identification Form and then email it to . If you need accommodation during the application process or encounter difficulties using our website please contact our Human Resources Department at or .

With 14 years of proven delivery and steady growth M9 Solutions is a unique small business with credible past performance and key capabilities offering project management services solution architects business analysts program managers technical architects and technical consultants. M9 was recognized as an Inc. 5000 Fastest-Growing Private Companies inand 2012. M9 Solutions believes that work should be fun rewarding and something everyone can be excited about.

We offer a competitive compensation package and value diversity in driving the vision of the company.

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Employment Type:

Full Time

Experience:

years

Vacancy: 1

Monthly Salary: 60000 - 180000