Technical Writer​/Editor II

TRC, Member of WSP, is a global consulting environmental and engineering firm and one of the top design firms in the energy sector. Together, TRC and WSP’s 83,000 experts create positive, long-lasting impacts for our communities and our clients in the power and energy, transportation and infrastructure, environmental, and property and buildings sectors. As part of our team,you’ll discover a world of opportunities to connect with innovative thinkers, forge your path, and have fun tackling the world’s most challenging projects.

At TRC, Member of WSP, you can have a rewarding career on every level.

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

We are seeking a skilled and detail-oriented Technical Writer to join our Advanced Energy Technology team. As a Technical Writer at TRC Companies, you will play a crucial role in supporting the launch and implementation of multiple software products used by the TRC Advanced Energy Team to support utility clients. Collaborating closely with offshore and onshore development teams, onshore product management, services, and operations teams you will use your technical and business knowledge of customer software, utility processes, and energy efficiency to author engaging and effective training materials for internal and external users.

This role requires a strong understanding of technical concepts, excellent communication skills, and the ability to translate complex technical information into clear, concise, and user-friendly documentation.

The ideal candidate will have a background in the utility industry, demonstrate the ability to translate technical concepts into clear, accessible language, can work collaboratively in a team environment, and possess knowledge of agile methodologies, specifically Scrum. This role requires excellent communication skills and the ability to work effectively with both offshore and onshore teams.

Design, organize, and author new product training materials and technical support content for multiple software products, including Microsoft Dynamics 365, that are used by the TRC Advanced Energy Team to support utility clients. The individual will be responsible for creating high-quality technical documentation primarily for Dynamics 365 but also for other custom software products. Technical writers plan, create, and maintain educational content as an integral part of both internal and external user experience.

Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that is useful to their audience.

• Gather and analyze technical and product information from product demonstrations, interviews, emails, meetings, or phone calls to document new or changing product functionality.
• Collaborate with development teams to gather technical information and understand the functionality of the custom software product.
• Conduct detailed analysis of business processes and workflows to determine the best ways to train new users to learn the platform.
• Work closely with onshore product management and operations teams to ensure documentation aligns with business requirements and user needs.
• Create,…