Client Technologies Technician III Job Arlington area,Texas USA,IT/Tech

Commitment to Mission

At Lone Star College System, every employee contributes to our mission of providing transformational educational opportunities that help individuals get from where they are to where they want to be. Guided by our vision to lead higher education through high-quality, affordable, and innovative learning opportunities, employees are expected to exemplify professionalism, integrity, accountability, and collaboration.

Through our One LSC Philosophy
, we deliver excellent and uniform customer service, providing consistent information, and uniformly helping every student regardless of physical location, modality, college, campus, center, or medium.

This commitment supports Lone Star College System's strategic goals:

Opportunity through financial resilience

Leading in academic excellence

Strength in culture and talent development

Connections through bridges of prosperity

Great Colleges to Work For

Lone Star College System is proud to be recognized as a Great Colleges to Work For institution by The Chronicle of Higher Education. This recognition reflects our commitment to creating an organizational culture where employees are valued, supported, and empowered.

Campus Marketing Statement

Lone Star College-North Harris

With 100,000 students and counting, Lone Star College System provides transformational educational opportunities that help individuals get from where they are to where they want to be. The two-year institution is training tomorrow's workforce today, offering more than 200 degrees and certification programs that empower students to take the next step.

Lone Star College System has eight main campuses and more than 20 locations in the Houston area. Learn more .

Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original college in the Lone Star College System family. Serving the community for more than 50 years, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields.

The address is 2700 W.W. Thorne Drive, Houston, TX 77073. All applicants must reside in Texas.

Job Description PURPOSE AND SCOPE:

The Client Technologies Technician III will be responsible for working directly with faculty, staff and students to define PC Desktop and/or AV requirements and develop standard to ensure reasonable consistency across all supported platforms and among departments. Work with end users to identify and deliver required PC services and provide training and support to end users on computer operation and other issues.

The Client Technologies Tech III will communicate with and solicit input from user communities and other teams to identify next steps. Coach/train other team members in best practices, current standards, and usage of day to day systems. This position is a member of the 24/7/365 global department.

ESSENTIAL JOB FUNCTIONS:

Support and maintain PC, peripherals and in-house audio-visual equipment as required;
Operate, maintain, distribute, install, configure, repair, and upgrade PCs, printers, various audio-visual equipment, and media products while ensuring their optimal performance

Lead IT projects and provide high level technical service to the campus

Act as the go-to person in the PC Desktop, Mac, and/or AV area as required

Perform on-site analysis, diagnosis, and resolutions of complex hardware and software issues for end users

Assist customers through consultation, diagnosis, and implementation of solutions that are reasonably within the resources available and will leverage existing technologies at the College

Develop standard operating procedures and instructional videos

Work with OTS team members to improve user experience

Deploy lab environment computers and maintain software development and hardware changes to fit class needs

Monitor the ticket queue to ensure that service level agreements are being met and customers are being taken care of in a timely manner

Document technical specifications, standards, procedures, and best practices for other OTS personal and non-technical staff/customers

Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Highly detailed understanding of Windows and Mac operating systems and/or AV systems as required
Background of strong customer service orientation
Highly skilled at explaining technical subjects to non- technical as well as technical customers
Has…