Technical Delivery Manager; S2P SAAS

Zycus is looking for Technical Delivery Manager (S2P SAAS). This role exists because the work doesn't split cleanly along org-chart lines. You are the single accountable owner for a portfolio of strategic Source-to-Pay accounts across the full delivery lifecycle-not just after go-live, and not just during implementation. In one week you might run a severity-1 bridge on Monday, lead a functional design workshop on Wednesday, and be hands-on in the platform validating a data load on Friday.

That range is the point. Most organizations hand a customer off between an implementation consultant, a configuration analyst, and a post-go-live account manager-and value leaks at every handoff. This role removes the handoffs. You carry the relationship, the solution design, and the configuration in one continuous thread, which means faster resolution, fewer dropped requirements, and a customer who deals with one person who actually knows their environment.

You'll operate in U.S. business hours with a hybrid workload: roughly 30% technical account ownership and escalation management, 30% functional consulting and solution design, 20% hands-on analyst-level configuration and delivery execution, and 20% Agentic AI products adoption lead - the mix shifts week to week with portfolio need, not on a fixed schedule.

A pure TAM manages relationships and escalations but hands off configuration work. A pure Consultant designs solutions but hands off day-to-day account health. A pure Analyst configures but rarely owns the customer relationship or the design decisions. This role does all three for the same set of accounts-end to end, without a handoff, from workshop to configuration to go-live to steady-state support.

• Serve as the named point of contact for a portfolio of accounts, maintaining current knowledge of each customer's configuration, integrations, and business-critical processing windows.

• Own case lifecycle end to end-intake, triage, classification, ownership assignment, and verified closure-and drive complex or cross-team cases to resolution.

• Manage escalations to closure: understand why they were raised, set objective exit criteria, and hold the extended team to them.

• Lead or facilitate Root Cause Analysis for qualifying incidents, with corrective and preventive actions owned, dated, and tracked.

• Run a cadence of operational syncs, service reviews, and business reviews anchored on account health data-case volume, SLA trend, adoption, open risk.

• Maintain a Technical Success Plan and risk register per account, and own release readiness-impact assessment, upgrade sequencing, and hypercare.

• Lead functional design workshops and process walkthroughs, translating business requirements into system configurations across S2C / P2P / S2P modules.

• Prepare client-facing deliverables-design documents, test cases, and data templates-that hold up to customer and internal scrutiny.

• Support user acceptance testing and drive issue resolution through to sign-off.

• Act as a trusted advisor on functional best practices, and align with Product, integration, and technical teams on solution approach and release management.

• Ensure the account's solution approach is actually driving go-live value and product adoption, not just technical completion.

• Configure platform modules hands-on against the agreed design-this role stays close to the system, not just the spec.

• Prepare and validate data loads, configuration settings, and test scenarios; execute system tests and track defects to closure.

• Document current-state processes and…