Sales Operations Support Specialist

Select how often (in days) to receive an alert:

Location:

Lubbock, TX, US, 79424 Tyler, TX, US, 75703

Brand:
Optimum

Requisition #: 12584

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is no longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected.

Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities.

If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!

The Sales Operations Support role supports the Residential Sales organization, providing administrative support to business operation tools and systems, ensuring sales agents are equipped and sales applications are functioning to drive optimum sales results.

• Serve as first level triage to troubleshoot technical operations request from Sales entities.
• Provide onboarding and continuous support to sales agents, ensuring access to required sales applications and tools.
• Manage user access for sales operations systems, maintaining compliance requirements.
• Report, analyze and track all call traffic and application issues to internal Call Center Management team.
• Manage Virtual Call Center opening and closing process based on business operation hours.
• Create and distribute business critical reports to internal customers.
• Monitor and ensure peak performance of billing systems.
• Business administrator for internal systems - create new users, maintenance, manage campaign lists, monitoring error logs, system security, routine and disaster recovery procedures, along with other task to ensure system efficiency.
• Perform quarterly audit on business related systems to ensure compliance standards are met.
• Audit email queue daily and report findings for compliancy and improvement opportunities to the supervisor to assist in creating improvement plan.

• High school diploma or equivalent required.
• Previous call center experience is a plus.
• Proficient in developing reports, experience in analytical reporting associated with call flow application software a plus.
• Ability to troubleshoot and resolve technical problems.
• Proficient knowledge of billing and/or order processing.
• Proficient PC Skills including Microsoft office suite and google docs
• Knowledge of Remote Access Applications preferred
• Knowledge of Cardholder Domain Environment and Payment Card Industry compliancy preferred
• Understanding of Knowledge Data Base applications preferred
• Multi-tasking ability to record data, follow up, accurately document outage timeline, notification to call center appropriate personnel, follow internal escalation process and ensure pertinent information is entered in customer ticket

At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles:
Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops.

All job descriptions and required skills,…