Head of Audit

Position: Head of Premium Audit

Head of Premium Audit at Berkshire Hathaway GUARD Insurance Companies

Berkshire Hathaway GUARD Insurance Companies provides Property & Casualty insurance products and services through a nationwide network of independent agents and brokers. The company, owned by Warren Buffett’s Berkshire Hathaway group, is rated A+ “Superior” by AM Best and employs over 1,000 people across the United States. Our vision is to be the leading small‑business insurance provider nationwide.

Overview

Good things are happening at Berkshire Hathaway GUARD Insurance Companies. We are building an exceptional culture led by a collaborative and inclusive management team, grounded in core values of accountability, service, integrity, empowerment, and diversity. We invite talented individuals to join our team and embark on an exciting career path.

Benefits

• Competitive compensation
• Healthcare benefits package that begins on the first day of employment
• 401(k) retirement plan with company match
• Generous paid time off to support work‑life balance plus 9½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And more

Responsibilities Operational Leadership & Strategy

• Develop and execute the strategic vision for the Premium Audit department.
• Build a service‑focused mindset within the department.
• Implement audit procedures and education aimed at improving compliance.
• Lead and manage a team of audit professionals and external vendors.
• Oversee the completion of physical, virtual, and voluntary audits, ensuring accuracy and timeliness.

Data‑Driven Decision Making

• Translate data into actionable insights that drive business strategies and initiatives.
• Provide data‑driven recommendations that improve operational efficiencies and performance.
• Use data to assess the impact of business strategies and guide recommendations.
• Collaborate with business teams to implement data‑driven initiatives and track performance over time.

Team Development & Leadership

• Lead, motivate, and foster a high‑performance culture focused on customer satisfaction and operational excellence.
• Provide coaching, feedback, and career development opportunities to ensure employee engagement.
• Implement training programs to continuously improve the skills of the contact center staff.
• Foster an environment of collaboration, innovation, and accountability.

Process Improvement & Technology

• Implement and refine workflows and processes to enhance operational efficiency.
• Continuously evaluate and enhance processes, workflows, and technologies to drive productivity and compliance.
• Stay current with technology, tools, and software solutions that improve operational performance.
• Champion the adoption and integration of new technologies to enhance customer experience and efficiency.
• Review data needs and work with stakeholders to improve data collection, reporting, and analytics.

Customer/Agent Experience Optimization

• Ensure a seamless customer/agent experience by developing and monitoring quality assurance programs.
• Oversee escalation processes for complex or high‑priority issues.
• Collaborate with the experience team to identify pain points and implement solutions.

Performance Management

• Set goals and align performance management for supervisors and team members.
• Provide ongoing coaching, mentoring, and support to help employees meet expectations.
• Develop performance improvement plans for employees who do not meet expectations.
• Lead and facilitate performance reviews with clear, actionable feedback.

Budgeting & Financial Management

• Identify cost‑saving opportunities through process efficiencies and technology adoption.
• Conduct regular reviews of expenses and financial performance and recommend adjustments.

Cross‑Functional Collaboration

• Collaborate with IT, Marketing, Sales, Product, Underwriting, and contact center teams.
• Provide feedback to other teams regarding product/service improvements.
• Serve as liaison between senior leadership and underwriting operations.

Qualifications

• Bachelor’s degree in…