Senior Global Program Manager

About Techno Serve

At Techno Serve we believe that everyone deserves the opportunity to build a better life. For over 50 years we have given smallholder farmers and entrepreneurs the skills connections and confidence to lift themselves out of poverty. We leverage the power of markets and the private sector to create sustainable economic growth to benefit people and the planet. Our unique mix of business solutions deep knowledge of local contexts and data-driven insights is helping to fight poverty across Africa Asia and Latin America.

Techno Serve staff are local
95% are from the countries in which they work. We put a high premium on collaboration and entrepreneurship. We hold ourselves and each other to the highest standards of integrity and transparency. And we focus on delivering lasting impact for our mission.

The Senior Global Program Manager supports the Global Operations Team in ensuring high-quality project execution and operational excellence across our global portfolio of projects. This is a dynamic role that requires a combination of skills across operations project management process design and improvement data analytics planning and communications.

• Support the Chief Operating Officer in identifying the need for and designing tools systems and resources that support improved and consistent project delivery.
• Lead organization-wide project quality and delivery initiatives designed to establish standards and share best practices.
• Lead implementation of Techno Serve's global annual Program Quality survey; analyze and communicate the results; and generate and implement recommendations for improvements.
• Support the implementation of Techno Serve's annual planning process for programs by coordinating with senior leadership country and program teams to develop annual program quality targets.
• Analyze annual program quality plans and targets to ensure global teams are in alignment with Techno Serve's strategy.
• Oversee the monitoring of program budget execution across Regions and Practices.
• Provide on-going monitoring and analysis of key indicators identifying performance gaps risks and areas for improvement.

• Partner with the Chief Operating Officer in the continual evaluation of operational processes to identify areas of improvement.
• Develop and implement project management tools and processes related to sub-awardee management, budget planning and management, and program management.
• Collaborate with internal stakeholders to implement and lead operational improvement initiatives.
• Liaise with HR, Finance, Grants, and Contracts Procurement and other departments to identify and resolve policy clarity and interpretations and/or recurring issues affecting program success.
• Design develop and roll-out project start-up and closeout guidelines.

• Provide on-demand surge support to projects and country teams to support program implementation and success both in-country and remotely including:
• Lead start-ups and closeouts and ensure that standards established in the Program Management Manual are followed.
• Support program implementation through work planning strategic planning knowledge management capture or other technical support.
• Assist with financial analysis and budget realignment to ensure accurate financial management.
• Provide capacity-building support and other training to project staff and broader team members.
• Step in as needed to temporarily fill vacancies for key positions within the program teams.

• A minimum of 10 years of experience in international development or operations management with a Bachelors Degree or 7 years experience with an advanced degree.
• Program implementation experience.
• Experience in financial analysis as well as process analysis and improvement.
• Experience in change management and consensus building.

• Experience in emerging markets in the Latin America / Caribbean region.
• Proficiency in Spanish.

Required

Languages:

English Fluency required. Spanish language skills are strongly preferred.

Travel:
Up to 20% of the time.

• Strong…