Communications Services Administrator; Call Center

Position: Communications Services Administrator (911 Call Center)
SALARY$ - $
** JOB DETAILS
** Under general supervision, plans, organizes, directs and monitors the activities of the City's Emergency Communications Center.

ESSENTIAL JOB FUNCTIONS:

* Direct, instruct, schedule, review and evaluate the work activities of subordinate personnel.
* Coordinate the purchasing of telecommunication equipment which includes determining needs, developing requests for bids, and conducting bid process in conjunction with the Fire Department Purchasing Coordinator.
* Approving invoices for payment, and maintaining records of maintenance, vendor performance and equipment inventory.
* Direct the development of operating procedures and manuals related to radio services as well as monitor user departments to identify training needs.
* Prepare, coordinate, and administer budget for the Communications Division.
* Manage all hardware, software, equipment, and technology associated with 24-hour emergency services communications, and ensure that interruptions in service are minimized
* Oversee interviewing, testing, and selecting new personnel for the Communications Division
* Ensure compliance of Communications Division personnel with laws, department policy, and standards of conduct.  Oversee discipline in the Division.
* Lead and oversee the creation and maintenance of a positive work environment by modeling active listening, motivating staff, and directing the development of communications personnel.

OTHER

JOB FUNCTIONS:

* Oversee the radio license coordination which includes reviewing and disseminating new FCC or city rules and regulations concerning radio usage.
* Coordinating local, regional, state and federal frequency assignments and requests for new frequency assignments.
* Coordinating license renewals and modification.
* Support the Vision, Mission, Values, and Strategic Plan of the City of Arlington, as well as the Arlington Fire Department.
* Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.

MINIMUM QUALIFICATIONS:

Knowledge, Skills and Abilities Required:

* Knowledge of purchasing practices and procedures.
* Knowledge of office and administrative practices and procedures.
* Knowledge of instructional methods and training techniques, including but not limited to:  + Curriculum design principles  + Learning theory  + Group and individual teaching techniques.
* Knowledge of FCC regulations concerning radio usage.
* Knowledge of computer aided dispatch (CAD) systems.
* Knowledge of telecommunications equipment.
* Knowledge of current word processing, presentation, spreadsheet, and database programs used by the city; also, state and federal computerized teletype TCIC/CIC systems.
* Knowledge of applicable laws, policies, procedures, and guidelines related to public safety dispatch.
* Skill with organization and attention to detail.
* Skill in using PC Software including current Microsoft Office Suite of applications.
* Skill in directing, controlling, and planning operations involving the activities of others or processes with which others are involved.
* Skill in communicating with City Council, city management and other city employees and vendors by oral and written means.
* Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
* Skill in budget preparation and accounting.
* Ability to work within a set schedule.
* Ability to work independently under general instructions.
* Ability to understand mathematical calculations involving fractions, percentages, and decimals.
* Ability to recognize or identify the existence of problems and generate or conceive new or innovative ideas or solutions to those problems.
* Ability to prioritize deadlines and tasks.
* Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
* Ability to plan, organize, monitor and evaluate subordinates' work assignments to accomplish unit objectives.
* Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
* Ability to operate a variety of…