Supervisor, Transport Client Services Referees, FIFA World Cup - Dallas

Supervisor, Transport Client Services Referees, FIFA World Cup 26™ - Dallas

Department: Tournament and Venue Operations

Employment Type: Fixed Term Contract

Location: Dallas

Reporting To: Manager, Transport Client Services – Referees

At FIFA
26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries:
Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision‑making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Support the Manager, Transport Client Services – Referees by acting as the operational deputy for all referee transport at the Referees Base Camp Hotel (RBCH). Lead the Senior Coordinators, Coordinators, and transport crew, ensuring full coverage, clear tasking, and daily readiness.

Oversee all referee‑dedicated vehicles and drivers, including briefings, schedules, fuelling, cleaning, compliance, and issue resolution. Maintain constant line‑of‑sight on daily movements, ensuring vehicles are prepared and positioned well ahead of departures.

Manage transport operations at the training site, including vehicle flow, parking coordination for all client groups, and upkeep of signage and infrastructure. Resolve operational issues promptly and elevate major incidents immediately.

Provide daily reporting to the Manager, capturing movements, delays, incidents, and key risks. Ensure accurate communication flow, operational discipline, and delivery of services to FIFA standards.

The key responsibilities and oversights of the Supervisor, Transport Client Services Referee for FIFA World Cup 26™ include:

Leadership and Team Oversight:

• Supporting the Manager, Transport Client Services – Referees, ensuring continuity of leadership in daily operations and during periods when the Manager is offsite.
• Lead a team of Senior Coordinators and Coordinators at the Referees Base Camp Hotel RBCH.
• Provide ongoing coaching, tasking, and performance oversight to all transport crew assigned to referee operations.
• Manage daily schedules, rotations, breaks, and welfare for all assigned staff, maintaining constant operational coverage.

Strategic and Operational Delivery:

• Implement the Transport Client Services strategic plan and DSLA expectations at the hotel and training site.
• Oversee all referee‑dedicated vehicles and drivers, ensuring line‑of‑sight across readiness, daily allocation, vehicle flows, and operational discipline.
• Coordinate closely with Fleet, Bus Operations, AND, Venue Operations, Security,…