Branch Manager Facility Solutions First Rentals

Department: Texas First Rentals (TFR)

Employment Type: Full Time

Location: TFR
- Arlington Trench

This position directs all activities of a single Facility Solutions location with responsibility for profit and loss. Facility Solutions provides rental, sales, and service of floor care equipment (scrubbers, sweepers, and burnishers), portable cooling, dehumidification, air movement, and air quality equipment to facility maintenance, industrial, commercial, institutional, restoration, and construction customers. In coordination with the District Manager and Sales Manager, establishes sales and profitability goals, manages proper fleet levels and mix, is responsible for the effective leadership of branch employees, and drives a safety-first culture.

Plans and establishes systems to control expenses at the branch location. Ensures high operational excellence standards through equipment availability, cleanliness, and reliability, delivered with a white glove customer experience.

The incumbent in this position is expected to model the following practices daily:

• Hires, develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models, promotes, reinforces, and rewards the consistent use of HOLT’s Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
• Manages Facility Solutions branch operations and personnel, including counter, dispatch, delivery, and service functions
• Establishes and maintains standard work, processes, and KPIs for branch operations
• Delivers a white glove customer experience, including scheduled delivery and pickup, equipment setup, and on-site operator orientation and training
• Conducts equipment demonstrations and provides application support for floor care, portable cooling, dehumidification, and air movement solutions
• Drives Sales and Marketing initiatives, market share, and customer retention across facility maintenance, industrial, warehouse and distribution, healthcare, education, retail, restoration, events, and construction customers
• Supports the Sales Manager and Outside Sales Representatives by providing a thorough understanding of market conditions including current customers, potential customers, and competitors for assigned territory
• Partners with existing Texas First Rentals branches and Specialty Divisions to identify cross-sell opportunities and support customers throughout the territory
• Builds recurring revenue through long-term rentals, planned maintenance programs, seasonal programs, and emergency response; supports new and used equipment, parts, and consumables sales opportunities
• Plans and manages fleet levels, mix, and utilization based on seasonal and event-driven demand; coordinates with Fleet on purchasing, transfers, and disposal
• Responsible for the product quality of the branch to include equipment that is cleaned, charged, tested, and Ready-to-Rent, on time deliveries, service response, showroom, etc.
• Oversees service, preventive maintenance, battery care, and repair of rental fleet and customer-owned equipment
• Establishes high safety standards for audits, training, and compliance with State, Federal, OSHA, EPA, and DOT regulations, drug and alcohol testing, and the safe equipment maintenance program within the branch
• Recruits, trains, develops, and retains qualified employees;
  Communicates job expectations and fosters a climate conducive to optimizing performance and outcomes
• Reviews product offering and works with support departments to optimize profitable market share growth and financial performance
• Ensures accurate financial reporting and budget preparation; reports branch performance to the District Manager, including revenue growth, time and dollar utilization, margin, on time delivery, and customer retention
• Driven and results oriented; business development and KPIs to meet corporate targets
• Works safely always and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs other duties as assigned

• Strong technical aptitude and understanding of floor care, portable HVAC, dehumidification, and air movement equipment and the rental…