Operations & Outreach Coordinator

The Operations & Outreach Coordinator is responsible for implementing on the organization’s strategic outreach plan designed to build and maintain relationships with key groups, individuals and the community  position promotes awareness about Ma’ruf Dallas’ financial assistance services, food pantry, career and training programs, collaborations, and other programs available to clients. The Operations & Outreach Coordinator will work with donors, community partners and other parties vested in the organization’s mission.

Please note:

The primary responsibilities of this position are not limited to this list.

• Stay abreast of community resources and procedures for referring clients to appropriate resources
• Establish and maintain relationships with community leaders and organizations.
• Maintain accurate donor records in the database, ensuring timely and personalized acknowledgments.
• Respond to donor inquiries and provide secondary support.
• Maintain organized digital and physical records, including program data, volunteer hours, and financial support services.
• Coordinate schedules, calendars, and logistics for organizational events, programs, and staff meetings.
• Maintain CRM/database systems for donors and clients; ensure records are accurate and up to date.
• Generate reports from databases for leadership, fundraising, and board presentations.
• Assist with drafting and maintaining internal policies, forms, and procedural guides.
• Serve as secondary point of contact with our faith-based community partners
• Assist with recruitment of volunteers.
• Plan and execute events for clients.
• Represent Ma'ruf Dallas at community events and gatherings to promote our mission.
• Support marketing and communications activities to promote the organization’s events activities.
• Drafts and distributes/publishes various content pieces that promote the organization.
• Performs other duties and assumes other responsibilities as assigned.

• Bachelor's degree in Social Work, Communications, Journalism or related field preferred
• Minimum one (1) year experience working in a community outreach or community engagement position
• Any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job
• This position requires an enthusiastic, community-driven individual with a positive attitude.
• Possession of project management skills is preferable.
• Detail-oriented with excellent verbal, written and interpersonal skills.
• A high level of discretion and confidentiality is required at all times.
• Excellent verbal and written communication skills.
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to evaluate the cost of a program and compare it to the benefits for the organization.
• Ability to work well under pressure and manage sensitive or controversial subjects with tact, kindness, and professionalism.
• Ability to respond to common inquiries or complaints from clients or members of the community
• Ability to effectively interact with individuals from diverse cultures and ethnicities
• Strong organizational and time management skills required

• Part-time role
• Monday to Thursday and occasional weekends

• Entry