Shift leader, Restaurant​/Food Service

Shift Leader

Potbelly Sandwich Works is seeking a friendly and outgoing Shift Leader to manage and develop associates to execute outstanding product quality and customer service, build sales and control costs for each shift.

• Competitive hourly pay: $14.75 to $15.25 plus digital tips!
• Medical, Dental & Vision Insurance
• Domestic Partnership Benefits
• Paid Parental Leave
• FSA and HSA with Employer Contribution
• Commuter Benefit Program
• Retirement Savings 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Discount Program
• Flexible Work Schedule
• Career growth opportunities
• Eligibility requirements must be met and maintained.

• Delight customers with great food and good vibes
• Friendly and customer‑service oriented
• Strong written and verbal communication skills
• Enjoy problem‑solving
• Enjoy higher levels of noise from music, customers, and staff
• Love working in a fast‑paced environment
• Can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
• Can handle kitchen heat – knife skills are a plus
• At least 18 years old
• Preferred: minimum of 1 year supervisory experience in a restaurant or retail environment
• Able to stand/walk for 8‑9 hours as needed
• Able to lift up to 10 pounds frequently and up to 50 pounds occasionally
• Illinois applicants must become food safety certified within 30 days of employment.

• Lead team members on shifts, including efficient assignment of tasks while providing feedback
• Ensure all security procedures are followed
• Ensure back‑of‑the‑house procedural standards are met
• Count drawers and follow proper daily cash handling procedures
• Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently
• Comply with health and safety standards for food, cleanliness and safety
• Restock food line, chips and cooler
• Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash
• Operate cash register: handle, balance and follow all cash handling procedures
• Effectively handle customer complaints/issues
• Other duties as assigned

All Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois certification is required through the Illinois Department of Public Health; in other states through Serv Safe or equivalent. Failure to pass after two attempts will disqualify them from continuing in the role.

Potbelly is committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.

We’re an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.

Final date to receive applications:
Applications must be submitted by 2/2/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.