Retail Keyholder; Store

Retail Keyholder (Store 2454)

Join to apply for the Retail Keyholder (Store 2454) role at Game Stop
. At Game Stop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible.

• Provide best‑in‑class guest service: greet guests promptly, respond to questions and concerns courteous, assist guests in meeting their video gaming needs, inform about special promotions and the trade‑in program, recommend additional items, apply all selling behaviors, and express gratitude to every guest.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point‑of‑Sale (POS) computer system, ensuring top‑notch guest service.
• Address guest comments or questions in person or on the phone, responding promptly, courteously, and professionally.
• Promote Game Stop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines; keep all store fixtures and equipment in proper working order.
• Complete Omni‑Channel orders daily.
• Safeguard company assets through effective inventory control and loss prevention practices, including scam awareness, safety best practices, and making bank deposits as required.
• Conduct store inventory counts, stock/restock merchandise on shelves, move products from the stock room to the front of the store, and keep the selling floor organized and alphabetized.
• Support store management in meeting and exceeding sales, profit, and shrink goals; complete required administrative and operational duties.
• Count, balance, and reconcile daily business transaction totals accurately in the POS system; complete all closeout paperwork and bank deposit slips correctly and accurately.
• Check shipments for discrepancies or shortages, record discrepancies in the POS system, and report to the appropriate manager.
• Process defectives/recalls and stock pulls accurately and promptly, ensuring proper labeling and packing lists.
• Visually inspect associates’ and leaders’ packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to Game Stop policies and procedures, including the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and provide timely and appropriate feedback to store management.

• Must provide proof of identity and eligibility to legally work in the United States.
• Must be at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledge preferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

• Exceptional guest service skills.
• Provide genuine and friendly assistance to every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast‑paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self‑motivation and ability to work as a team to complete necessary tasks in a timely manner.
• Problem…