Sales Development Representative

The Sales Development Representative (SDR) plays a crucial role in turning inbound leads into qualified opportunities by collaborating with marketing and sales teams. As the first point of contact for inbound inquiries across different channels, representing Csquare, the SDR promptly addresses customer needs and works closely with Sales Reps and their leaders to identify new opportunities. Success in this role depends on creating urgency within the sales team, meeting targets, and serving as a pathway to larger roles within the Sales organization.

The SDR also contributes to refining demand generation processes and sharing innovative ideas for improvements.

In this role, you own the first impression prospective customers have with the Csquare team and brand. You bring a high level of energy, exceptional communication skills, and eagerness to work in a fast‑paced environment. You are a self‑starter, good listener, well organized, comfortable contacting a variety of stakeholders, and a tactical, creative problem solver who meets goals and competes strongly.

• Qualify inbound leads generated by Marketing, including website chat inquiries, event follow‑ups, and information download requests.
• Qualify all leads within budget, authority, need, and timeline (B.A.N.T.) to ensure all discovery questions are answered before passing leads over to Sales.
• Consistently achieve a monthly quota of qualified leads for Sales through inbound and outbound efforts.
• For leads not ready to commit, build rapport by offering resources (webinars, white papers, articles) and understand their buying stage.
• Gather key information, update the CRM, and develop a contact/opportunity follow‑up strategy.
• Record all key information in Hub Spot and Salesforce daily.
• Understand and articulate Csquare brand, customer challenges, solutions, and value proposition to potential customers.
• Drive top‑of‑funnel lead generation for reps and create new opportunities.
• Share continuous feedback on inbound leads and process improvement opportunities to help Marketing design new templates & sequences.
• Help grow overall company revenue while building a scalable, repeatable process.

• 1–3 years of experience as an SDR/BDR, preferably in a B2B environment.
• Comfortable spending most of the workday sending emails and making calls to qualify inbound and outbound leads.
• Strong sense of pace and urgency to meet expected timelines.
• Exceptional verbal and written communication skills with an ability to influence others.
• Drive and interest in understanding B2B prospecting and sales best practices.
• Energy, enthusiasm, and ambition to improve.
• Outstanding organizational, prioritization, and time management skills.
• Comfortable being uncomfortable and ardent about figuring things out.
• Internet and research savvy, competent with Google, Linked In, and Zoom Info.
• Willingness to accept and contribute new ideas and adapt to a rapidly changing environment.
• Preferred:
  Proficient with Hub Spot and Salesforce.
• Preferred:
  Experience with Zoom Info, MS Excel, and Linked In Sales Navigator.
• Preferred:
  Experience in a lead‑generation specific role.
• Preferred:
  Bachelor’s degree or higher.

This employer will not sponsor visas for this role.

Csquare is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Associate

Full‑time

Sales and Business Development

IT Services and IT Consulting