Auto Sales Specialist- CJ's

Cactus Jack’s Auto is a growing used-vehicle retailer focused on helping customers find dependable transportation while providing financing solutions designed to serve a broad range of credit situations. Today, we operate across
Arizona and Texas in four major markets — Phoenix, Tucson, Dallas, and Fort Worth
.

And we’re continuing to grow. Cactus Jack’s has recently secured
two new Super Center locations in Houston, Texas
, scheduled to open by the end of the year, expanding our presence into a fifth major market.

As we grow, our focus remains on building strong teams, developing our people, delivering an outstanding customer experience, and creating career opportunities for individuals who want to grow with us.

Prior automotive experience is not required. If you have successfully led people in sales, retail, hospitality, financial services, call centers, or another performance-driven environment, we want to hear from you.

Cactus Jack’s Auto is looking for motivated, competitive, customer-focused individuals to join our team as Bilingual Sales Specialists
.

Cactus Jack’s invests heavily in digital marketing that generates a consistent flow of customer leads. Your job is to work those opportunities exceptionally well — respond quickly, communicate consistently, nurture leads, schedule appointments, deliver a great customer experience, and close sales.

• Respond quickly to new customer leads.
• Call, text, and email prospective customers.
• Consistently follow up with customers who have not yet purchased.
• Use our CRM to organize and manage your customer pipeline.
• Schedule customer appointments.
• Confirm upcoming appointments.
• Follow up with missed appointments.
• Re-engage customers who previously expressed interest.
• Maintain accurate CRM notes.
• Properly disposition every lead.

Successful Sales Specialists know how to turn conversations into action.

• Build rapport.
• Ask effective questions.
• Understand customer needs.
• Explain the value of visiting the dealership.
• Create appropriate urgency.
• Ask for the appointment.
• Overcome common objections.
• Follow through consistently.

When customers arrive, your focus is on the person in front of you.

• Welcome customers and make them feel comfortable.
• Understand what they are trying to accomplish.
• Help identify vehicles that fit their needs.
• Present vehicles and facilitate test drives.
• Guide customers through our established sales process.
• Communicate clearly throughout the transaction.
• Work closely with the General Sales Manager.
• Maintain professionalism throughout the experience.

This is a sales role, and performance matters.

• Building rapport.
• Presenting value.
• Handling objections.
• Asking for the sale.
• Following a consistent sales process.
• Working collaboratively with your manager.
• Following up with customers who do not purchase on their first visit.
• Bilingual in English and Spanish

We believe in clear expectations and measurable performance.

• Leads worked.
• Calls made.
• Text messages sent.
• Emails sent.
• Speed-to-lead.
• Follow-up consistency.
• Appointments scheduled.
• Appointment-show rates.
• CRM documentation.
• Lead dispositioning.
• Applications generated.
  
  Sales.
• Closing percentage.
• Conversion performance.

These metrics help you and your manager understand what is working, where opportunities are…