Dispatch Field Service Representative - Water Technologies

Veolia Group is a global leader in environmental services, operating across all five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. Within this framework, Veolia's Water Tech Business brings together a dedicated team of experienced professionals committed to tackling the world’s most complex challenges related to water scarcity, quality, productivity, and energy.

Together, we pursue a shared mission to create a more sustainable future.

As a Field Service Representative (FSR), you will safely provide commissioning and aftermarket support to a diverse group of industrial and municipal customers primarily focused on our Reverse Osmosis product line.

• Review customer plant installations and compare against WTS reference drawings (P&IDs, electrical schematics, general arrangement, etc.)
• Monitor equipment performance and operation
• Conduct maintenance and calibration activities on various treatment plant instrumentation
• Perform analytical testing such as: turbidity, hardness, chlorine, pH, CO2, O2, SDI, TOC, in addition to various other site-specific testing requirements
• Carry out mechanical, electrical, process, and controls troubleshooting on equipment such as valves, air compressors, ejectors, pumps, blowers, instrumentation, and automation hardware
• Perform installation & maintenance activities on various EDR configurations
• Provide customers with informal training around operation and maintenance of their system
• Provide customers with detailed technical summaries of work performed during service visits
• Comply with company and customer safety guidelines and requirements
• Exhibit Veolia Culture and Values

• Professional
• Accountable
• Shows initiative
• Excellent at building relationships
• Great listener

• Computer/technology proficient
• Knowledge of Google Suite and Microsoft Office
• Strong oral and written communication skills
• Superb customer service skills
• Ability to handle multiple shifting demands with professionalism and good judgment while adapting to dynamic business & industry situations
• Demonstrated ability to work independently and remotely with project teams

• High School Diploma / GED / Home School Certification OR international equivalent
• 2+ years’ experience of service/maintenance or equivalent in an industrial environment

• Technical certificate in Instrumentation, Controls, or programming
• Associate's or Bachelor's degree in science/engineering (STEM)
• Water treatment equipment experience including ultrafiltration and/or membrane bioreactors
• PLC Programming experience

• Must possess a valid Driver’s License
• Must be able to perform physical duties such as lifting, climbing, and using your hands and fingers in a skillful and coordinated way
• Work may take place in a range of environments, including but not limited to industrial sites, at elevated heights, or in confined spaces
• Must be available for on-call emergency response
• Must be capable of traveling within North America without any restrictions
• Travel: 50% to 70%

Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll have opportunities for comprehensive leadership development, career advancement, and the chance to make a meaningful impact on sustainability and environmental protection while leading a talented team.

At Veolia, we realize diverse teams make smarter decisions, deliver better results, and build stronger…