Utility Services Worker II

** SALARY**$20.67 - $25.84
** JOB SUMMARY
*
* JOB SUMMARY:

Under general supervision, completes daily work orders related to meter services including installation, termination, lockouts, repairs and resolving problems in the field.
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* ESSENTIAL JOB FUNCTIONS:

*** Turn on water service for new customers, turn off service for closed or delinquent accounts including but not limited to:  + Lock off for non-payment.  + Lock off for “broken promise” accounts.  + Reconnecting for resumed payment.  + New accounts.  + Closing accounts.
* Meter readings for final billings in assigned territory.
* Respond to emergency calls for assistance.
* Investigate customer complaints including but not limited to:  + No water, no reason investigations.  + Low pressure tests based on customer complaints.  + 2nd leak follow up 30 days after first maintenance crew’s work.  + Investigations within right of way for customers.
* Replace defective meters and control valves, leaking gaskets, damaged boxes, and lids at the metering site.
* Perform scheduled change-outs of aged or malfunctioning meters, 3/4" and 1.5" in size.
* Inspects AMI and meter connections for defects, damage, and unauthorized connections.
** OTHER

JOB FUNCTIONS:

*** Assist on large meter crew performing maintenance on meters sized 2.5" to 10".
* Assist Meter Reading in facilitating safe access to metering sites by repairing reported defects and clearing impediments at the metering site.
* Performs repairs and preventative services on all water and wastewater infrastructure including but not limited to:
* Water services
* AMI Infrastructure
* Water services
* Fire Hydrants
* Valves* Manholes
*
* MINIMUM QUALIFICATIONS:

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* Knowledge, Skills and Abilities Required:

*** Skill with organization and attention to detail.
* Skill in using PC Software including current Microsoft Office Suite of applications.
* Skill in communicating professionally and tactfully with other city employees and the public by oral and written means.
* Knowledge of Water Utilities operations; policies, procedures, ordinances.
* Knowledge of specifications for all size meters and metering sites, metering functions and related terminology.
* Knowledge of office and administrative practices and procedures.
* Ability to work within a set schedule.
* Ability to work independently under general instructions.
* Ability to work in confined spaces under extreme weather conditions.
* Ability to use a variety of tools and equipment used in the trade.
* Ability to understand mathematical calculations involving fractions, percentages, and decimals.
* Ability to understand and visualize combined metering scenarios.
* Ability to respond on a scheduled on-call basis and to work extended periods of time under imposed emergency assignments.
* Ability to receive detailed information through oral and written communication.
* Ability to prioritize deadlines and tasks.
* Ability to plan, organize, monitor, and collaborate with internal and external stakeholders to accomplish unit objectives.
* Ability to perform arithmetic calculations accurately.
* Ability to perform a variety of physical skills including, but not limited to carrying, data entry, dragging, driving, holding, kneeling, lifting, pulling, pushing, seeing, sitting, sorting, standing, squatting, stooping, twisting body, walking, and writing.
* Ability to perform a variety of physical skills including but not limited to filing, pulling, seeing, sorting, squatting, standing, stooping, twisting body, typing, walking, and writing.
* Ability to operate a variety of office equipment including but not limited to PC, telephone, calculator, scanner, and copier.
* Ability to operate a variety of equipment including, but not limited to PC, calculator, two-way radio, jack hammer, and…