Bus Operations Supervisor

Bus Operations Supervisor – Dallas Fort Worth International Airport (DFW)

Job Overview

Under general direction of the Assistant Parking Guest Services Manager, the Bus Operations Shift Supervisor directs personnel who assist the public by providing customer service and transportation for aircraft hardstands, special events, and emergency response bus service. They oversee the scheduling of personnel and vehicles and monitor the distribution and maintenance of equipment. Ensures the proper execution of aircraft hardstand bus operations and maintains section compliance with Federal, State, Local regulations and DFW Board policies.

• Supervises Airport Bus Operator and Bus Operations Shift Lead staff. Trains, provides feedback and counsels direct reports, liaises with leadership and evaluates performance.
• Ensures completion of recurring data collection activities; receives and processes reports of problems involving inoperative equipment; monitors attendance records.
• Confers with the Assistant Guest Services Manager on programs and policies; receives briefings from Bus Transportation Shift Leads regarding shift status.
• Oversees section response to aircraft emergencies and other emergency situations.
• Represents the Transportation Business Unit in the Emergency Operations Center during emergency activations.
• Represents section at planning meetings for special events and Air Operations Area operations.
• Coordinates response to DFW Airport Operations requests for off‑gate bussing and special bus service requests.
• Attends meetings on behalf of section Manager/Assistant Manager as needed.
• Assists the Guest Services Assistant Manager in compiling data and completing reports regarding bus service, passenger counts, and trends.
• Work with Fleet Maintenance staff to coordinate service and repair of bus/vehicle fleet.
• Addresses and resolves customer complaints and concerns; coordinates delivery of lost items to designated location.
• Other duties as assigned.

• Completion of high school curriculum or equivalent.
• Three (3) years of experience in customer service, transportation, or related field.
• Any equivalent combination of education and/or experience may be substituted.
• Ability to pass a background check.
• Possession of a valid Class C driver’s license.
• Good private driving record.
• Meet all initial and recurrent training requirements in accordance with Title 14 CFR part 139 and administrative Policy AO.014.01 within 30 days of assignment.

• Knowledge of Airport Board transportation standards and procedures.
• Knowledge of the organization and functions of the Airport Board.
• Knowledge of modern office practices, procedures, systems, and equipment.
• Ability to work hours determined by shift assignments.
• Ability to operate a desktop or laptop computer with Windows OS.
• Ability to supervise the work of others.
• Ability to plan and organize.
• Ability to communicate pleasantly and effectively.
• Ability to work under distractions and act quickly in emergencies.
• Ability to maintain effective internal and external working relationships.
• Vision ability to operate controls onboard bus, safely drive and navigate through traffic.
• Hearing ability to monitor two‑way radio transmissions and traffic noise.

• Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge within thirty (30) days of employment and maintain qualification for renewal.
• This is a designated Essential Employee position as defined in DFW Airport’s Administrative Policy and Procedure.

• Ability to speak a second language in addition to English.

• Works in and around office environment and around Airport terminals.
• Uses computer monitors and keyboard devices.
• Stands and/or walks for extended periods.
• Reacts calmly, quickly, and logically in emergency situations; works hours in excess of normal shift during emergencies.
• Uses reasoning in problem solving.
• Communicates by telephone, computer, two‑way radio, in writing, and in person.
• Drives to locations on and off Airport property.

Dallas Fort Worth International Airport – one of the most successful airports in the world. Known for innovation, leadership, and talent, we have over 2,100 employees who champion our mission of delivering an exceptional airport experience. Join us to reimagine what an airport can be. Bring your talents to DFW. Live and work with purpose.

Mid‑Senior level

Full‑time

Management and Manufacturing

Airlines and Aviation