Order-to-Cash Manager, Finance Operations, FinOps Center - HQ

AWS & Transportation Order-To-Cash (O2C) Manager

AWS & Transportation Order-To-Cash (O2C) supports global customers by helping them understand our order-to-cash cycle and ensuring their experience with AWS meets their business needs. We help with complex account and billing related inquiries, and interface with AWS teams to provide the perspective of the Voice of the Customer.

As an AWS & Transportation Order-To-Cash (O2C) Manager, you will support customers in the government and nonprofit communities to identify and resolve billing issues, collect on past due balances, post cash, and report on your team's performance on a daily, weekly, and monthly basis.

A successful individual will be very self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-group working relationships and demonstrate exceptional organizational skills and attention to detail.

By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.

Key job responsibilities include:

• Understanding the AWS & Transportation billing processes to provide guidance to customers, identifying defects and driving resolutions upstream of AR
• Managing a portfolio of customer receivables and working to maximize AWS & Transportation cash flow by solving customer payment issues
• Preparing insightful and actionable reports for the receivables management team
• Managing the full cycle of accounts receivable past due balances, including research, analysis, and reconciliation
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables
• Managing internal and external accounts receivable inquiries
• Maintaining customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information
• Directly interacting with a wide variety of public sector accounts, building strong relationships and understanding the procure-to-pay cycles of our customers
• Developing policies, procedures, and processes with internal support teams, then implementing and enforcing them globally (continuous improvement cycle)