Field Operations Coordinator

Why join our team?

With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it.

Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.

Don’t take our word for it. The external “Great Place To Work” survey found that:

• The USO is a Certified Great Place to Work
• 96% feel good about the ways we contribute to the community.
• 94% are proud to tell others they work here.
• 92% feel their work has special meaning: this is not "just a job."
• 91% feel that when you join the company, you are made to feel welcome.
• 92% feel people here are treated fairly regardless of their race.
• 88% feel people here are treated fairly regardless of their gender.

The Coordinator, Field Operations is responsible for providing administrative, technical, and project/event support to the USO Arlington Field Operations Team.

Manage field inquiries and support requests for the service impact tracking system, to include coordinating and collaborating within the USO to fulfill departmental needs and training support.*

Maintain accuracy and completeness of Office
365 and Salesforce data to enable Operations to build and/or review distribution lists and in support of various other initiatives; may engage with the field in assuming this role .*

Assist in planning and executing Field Operations events and initiatives including, but not limited to, the USO Leadership Conference and other leadership meetings.*

Assist in organizing and distributing operational reports and metrics (i.e. Center/Program Traffic, Southwest Asia Connectivity, location-specific information, etc).*

Serve as Operation’s Office 365 power user and maintain platform environment to best serve needs of the department, and train and provide guidance on best practices as needed.

Other duties as assigned.

• Associate’s Degree. Bachelor’s Degree preferred.
• 1-3 years work experience in an administrative/support role. Relevant experience in a not-for-profit, military, multicultural and/or global organization preferred.
• Strong interpersonal and customer service skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.
• Proficiency using computers and electronics equipment. General knowledge of and ability to learn new various software, applications, and tools, including but not limited to Microsoft Office Suite. Comfortable with Microsoft Excel. Knowledge of Salesforce a plus.
• Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.
• Must be punctual, organized and self-motivated, with the ability to quickly and easily adapt to changing organizational needs.
• Ability to achieve desired results while working collaboratively in a team environment.
• Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
• Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.
• Must be a strong advocate of the USO’s mission to strengthen America’s military by keeping them connected to family, home and country.

• This position is located in Arlington, VA. Preference will be given to local candidates within commuting distance to the location.
• Resume and cover letter are required for full consideration.
• Background check – education, criminal and driving required.
• The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive…