Assistant General Manager, Condominium

Assistant General Manager

Legum and Norman is hiring an Assistant General Manager to support its condominium community in Arlington, VA.

The Assistant General Manager is the liaison among the General Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant General Manager is an onsite role who assists the General Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Daily responsibilities:

• Assist General Manager with implementation of Board policy and directives within the scope of the management agreement.
• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Issues HOA violation letters to homeowners.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board's decision.
• Assist with other projects as assigned.

Hourly pay rate: $31-$34.

• High school diploma or GED equivalent is required.
• 2+ years of community association experience is preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and knowledge of conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in using the Microsoft Office Suite (Word, Excel, and Outlook).