Senior Customer Success Manager, Strategic Account Services-Hardlines

The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for some of the most influential Sellers on the Amazon Store, ensuring Seller satisfaction by delivering an optimal level of service through strategic insights and relentlessly high operational standards. In this role, you will own building and executing strategic joint business plans with your Sellers;

collaborating with them to explore innovative ways to identify and execute new selection, merchandising, traffic and conversion drivers, and operational improvement opportunities. The ideal candidate for this role should possess client management skills with the keen ability to work backwards with Sellers to identify and prioritize the right inputs and outputs to deliver value and growth. They will be able to manage multiple workflows in a fast-paced work environment and actively participate in continuous improvement initiatives to multiply impact beyond their portfolios.

Above all, they should demonstrate ownership and the ability to embrace and navigate ambiguity and complexity. They are agile, inventive, and an advocate for their Sellers experience on the Amazon Store. If you are interested in growing Amazon’s leading brands, then we’re interested in you.

Customer Success Managers drive Seller business growth through customized insights, recommendations, education on tools/products/services, and delivering a positive program experience.

• Identify and action improvements to business input metrics that drive growth and end customer experience. Develop and test solutions before scaling.
• Analyze data and trends to maximize long-term potential for your assigned Seller portfolio.
• Act as a strategic partner for Sellers. Proactively identify opportunities, create tailored solutions, and present