HR Operational Excellence Analyst

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

The HR Operations Analyst is responsible for driving operational excellence through process optimization, system enhancement, and service delivery within our HR Shared Services organization. Our ideal candidate thrives in a dynamic and fast-paced environment and is experienced in implementing technical and procedural enhancements in support of an overall positive client experience. We are looking for candidates with strong analytical capabilities and Workday and Service Now expertise, as well as a mindset that promotes simplification, scalability, accuracy, and increased productivity for everyday users.

This individual will also assist in providing light program oversight of our CJIS program.

We welcome candidates with a broad HR background who have previous experience with executing and supporting HR processes and programs. The successful candidate must be willing to work in a global environment across multiple time zones.

Owning end-to-end process, system, and knowledge design

• Lead end-to-end operational excellence initiatives from discovery through implementation.
• Drive measurable business outcomes through process, service, and operational improvements.
• Independently manage stakeholder relationships and cross-functional collaboration.
• Utilize data, insights, and stakeholder feedback to inform decision-making.
• Influence decisions and drive alignment across teams.
• Ensure sustainability through governance, documentation, and adoption planning.
• Serve as a subject matter expert within assigned areas.
• Specialization Responsibilities.

• Leads the continuous review and redesign of existing HR service delivery processes to eliminate inefficiencies, reduce friction, and improve the employee experience.
• Analyzes ticket data, SLA performance, escalation trends, CSAT feedback, and Shared Services submissions to identify and prioritize improvement opportunities.
• Develops and implements process enhancements in partnership with HR leadership, COEs, and cross-functional stakeholders, within the governance framework approved by HRSD Management.
• Develops and maintains the quality standards and operational frameworks that govern how the HR Service Desk functions across both teams.

• Owns the analytical layer of SLA management — investigating root causes behind SLA misses (process gaps, knowledge deficiencies, workflow inefficiencies,…