Customer Success Manager Job Arlington area,Virginia USA,Business

Enhesais the global compliance partner to the world’s largest businesses, bringing clarity to a regulatory and sustainability landscape that never stops changing.

Our mission is to help organizations makeinformeddecisions they can defend, wherever they operate,combining deep human expertise with AI efficiency, to confidently actacross EHS, product, chemical, and corporate sustainability compliance.

Businesses cometo us needing help understanding what regulators expect.

We’vebuilt our services around solving that problem and work with more than half of the fortune 500, as a trusted provider of intelligence.

AtEnhesa, ourteamsare guided by purpose, passion,inclusivity, anddrivingprogress. Weareunited by a belief that positive change is everyone’s responsibility.

If these qualities sound like you, Enhesa could be your next career move!

What we offer

A competitive salary package
Flexible home-working policy and work/life balance
Accountability and pride for your projects

The Customer Success Manager maintains and expands relationships with existing Enhesa Enterprise customers. He/she manages a book of business that requires yearly renewal and growth, he/she will be responsible for achieving sales figures and assigned account objectives. He/she represents the entire range of company products and services to assigned customers, while leading the customer account planning and ensuring customers’ needs and expectations are met.

Core

Responsibilities Maintain and develop professional relationships with existing clients

Ensure client satisfaction and loyalty. Build relationships with key Client personnel, decision makers, stakeholders and buyers. Be the central Point of Contact of Enhesa’s customer base. Capture, report and act on customer feedback.

Proactively assess, clarify, and validate customer needs on an ongoing basis

Be curious, prepare and ask questions about the customer’s needs and business processes as well as provide knowledge of our applications to the customer; uncover roadblocks, and deliver strong account guidance.

Lead solution development efforts that best address customer needs, while coordinating the involvement of all necessary Enhesa personnel

Be a liaison between the client and Enhesa, mitigate client crisis situations by properly delegating and communicating internally with Enhesa support teams while maintaining clear communication with the client. Represent the Enhesa Team in cross-functional sounding boards/ projects And co-drive decisions to preserve and enhance client satisfaction and enable business growth.

On-boarding clients

Responsible for project managing the on-boarding of clients to the Enhesa services. Facilitate the communication between the Client and Enhesa's support Services (Client Services, Expert Support Services, etc.). Maximizing product usage and enhancing client satisfaction incl. NPS scores.

Manage and own contract renewals and growth opportunities

Own and negotiate contract renewals and addendums for growth opportunities. Ensure the client uses their contracted services and derive value from them related to their objectives. Organize and lead quarterly business reviews with the client, involving other Enhesa departments, to review and plan activities and value provided tho the client. Provide transparency, control and predictability on the opportunities pipeline and forecasted revenue.

Identify opportunities for enhancements of GTM Strategy and roll-out of new products. Overall management of a book of business greater than roughly €4+ million.

Support the team internally

Assist other CSM’s with personal development, training, onboarding, learning internal tools and navigating the proper channels internally.

Participate in Trade shows and Conferences

Represent the team…