Membership Manager

The Society of Chemical Manufacturers & Affiliates® (SOCMA) supports and fosters the growth of the specialty chemical industry by delivering legislative and regulatory advocacy, promoting the highest levels of safety and operational excellence, and strengthening business intelligence, industry knowledge, and manufacturing operations. SOCMA operates in a hybrid environment wtih 2 days in our office located in Crystal City, VA.

The Manager, Membership & Engagement plays a key role in strengthening the member experience and supporting SOCMA's recruitment, engagement, and retention efforts. Working closely with the Vice President of Membership & Engagement and across the SOCMA team, the Manager oversees day-to-day member engagement, onboarding, and membership operations.

• Builds relationships with member company contacts and proactively connects members with relevant SOCMA programs, resources, events, committees, and engagement opportunities.
• Leads and facilitates new member onboarding and maintains regular touchpoints with members to help ensure a strong membership experience and identify opportunities for increased participation.
• Monitors member engagement and proactively reaches out to members with low or declining participation, working with the Vice President of Membership & Engagement and SOCMA staff to address needs and strengthen retention.
• Serves as a responsive day-to-day resource for members, helping them navigate SOCMA and maximize the value of their membership.

• Serves as the primary day-to-day point of contact for SOCMA Affiliate members, building relationships and developing an understanding of their capabilities, expertise, and objectives for membership.
• Works with Affiliate members to identify meaningful opportunities to engage with SOCMA and increase their visibility through events, educational programming, member communications, thought leadership, and other appropriate channels.
• Coordinates with Affiliate members and SOCMA staff to develop industry knowledge webinars, educational sessions, panels, round tables, and other opportunities to share relevant expertise with SOCMA members.
• Tracks Affiliate participation, proactively engages underutilized members, and gathers feedback to identify and recommend opportunities to strengthen Affiliate engagement and value.

• Supports the Vice President of Membership & Engagement in executing membership recruitment and retention activities and achieving annual membership goals.
• Manages membership renewals, applications, member records, and related communications, ensuring accurate and timely information within SOCMA's association management system.
• Supports prospective member outreach and follow-up, including responding to inquiries, communicating SOCMA's membership value proposition, and coordinating meetings with SOCMA staff and leadership.
• Supports membership recruitment and engagement activities at SOCMA programs, industry conferences, regional gatherings, and other events and represents SOCMA externally as appropriate.

• Collaborates with SOCMA staff to develop targeted communications and resources that increase awareness and utilization of membership benefits, programs, and engagement opportunities.
• Tracks and reports on member participation, engagement, and retention indicators and uses member feedback and data to identify trends and recommend opportunities for improvement.
• Maintains membership-related content and resources and supports member surveys, presentations, reports, and other membership initiatives as needed.

• Strong relationship-management and customer service skills with the ability to build productive relationships with members, partners, and other stakeholders.
• Comfortable proactively engaging members and prospects, understanding their needs, and connecting them with relevant resources and opportunities.
• Strong organizational and project-management skills with the ability to manage multiple priorities and coordinate activities involving internal, external stakeholders.
• Excellent oral and written communication skills.
• Ability to use member data and feedback to identify trends and opportunities and support decision-making.
• Collaborative, self-motivated, resourceful, and comfortable taking initiative while knowing when to seek guidance.
• Familiarity with association…