RevOps Manager; SMB & Mid-Market); Hybrid); Position DC)

KnowBe4 is the global leader in Human Risk Management, trusted by over 70,000 organizations worldwide to secure their employees and AI agents for over 15 years. We're pioneering a new era of security. AI-powered since 2016. And market-leading since day one.

Our HRM+ combines continuous risk intelligence, advanced technical defenses, and personalized training to help organizations build strong security cultures. We help organizations understand, measure, and reduce human risk across their entire workforce, defending against, deepfakes, and emerging AI-powered threats.

We believe that protecting organizations from cyberthreats and creating a positive environmental impact go hand in hand. True resilience is collective, it requires us to protect our people, our data, and our planet.

The Revenue Operations team ensures KnowBe4’s revenue engine runs at maximum effectiveness and efficiency. We are instrumental in setting go-to-market strategy, and ensuring flawless execution and operations against the strategy. As the Rev Ops Manager for SMB & Mid Market within Revenue Operations, you’ll implement the rhythm of the business and related processes within the SMB & Mid Market segmentation of our Domestic Revenue departments.

In this role, you’ll collaborate closely with our revenue leadership, including leaders from Marketing, Sales, Channel, and Customer Success, to drive performance through every level of the SMB/MM revenue segmentation.

• Develop and implement the rhythm of the business for the SMB & Mid-Market segment of our Domestic Revenue departments. This includes our New Customer, Cross-Sell/Upsell and CSM teams, as well as Marketing and Channel.
• Communicate and prepare documentation on revenue performance for the VP of Processes and Programs / VP Rev Ops.
• Design and document key business processes within the Revenue segmentation and collaborate with the Business Process Management (BPM) team on any cross-functional processes that extend beyond the Revenue team.
• Rapidly diagnose operational improvement opportunities and recommend initiatives to drive higher revenue performance and efficiency.
• Collaborate with revenue leaders to automate or improve processes with revenue technology solutions.
• Define actionable plans and roadmaps, align cross-functional stakeholders and lead successful implementation of large and complex change initiatives.
• Design and compile all needed KPIs/data points through Excel and Slides that will be used to report up as necessary.
• Engage SMB / MM Revenue leaders and sales representatives to identify training and development opportunities, and collaborate with the training organization to ensure training needs are met.

• Bachelor's degree or equivalent practical experience.
• MBA or Master's degree (preferred).
• Minimum 7 years of experience with revenue operations in a Software as a Service (SaaS) company.
• Minimum 3 years of experience working directly with Business-to-Business SaaS sales teams.
• Minimum 3 years of people management experience.
• Strong Excel/Sheet/Slides knowledge.
• Experience with cloud-based enterprise software using CRM tools such as Salesforce.
• Experience with effectively communicating across organizations, geographies, and cultures.
• Ability to remove ambiguity and drive efficiency by creating documentation and new business processes.
• Skilled at developing relationships and trust across cross-functional stakeholders.
• Excellent communication and presentation skills, with the ability to take complex, ambiguous topics and bring structure and clarity for the revenue organization.
• Excellent business acumen and problem-solving skills.
• Ability to work with data and pull insights from the data.

We offer company-wide bonuses based…