Executive Concierge

Executive Concierge

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We live this each day by designing, building, managing and maintaining one‑of‑a‑kind residences.

Our people are dedicated to delivering exceptional experiences to everyone we serve – including each other. This shared purpose drives us to excel in every role and fosters a welcoming, inclusive workplace where teamwork thrives.

Guided by our core values of concern, creativity, passion and the pursuit of perfection, we are inspired and empowered to reach higher, unlock our full potential and be truly extraordinary.

• Leading by example, living the standards and behaviors consistent with the core values and culture of Bozzuto.
• Coaching, mentoring and providing training to other members of the resident services team.
• Solving problems and providing timely assistance to residents and prospects with care.
• Planning and executing meaningful events and activities that engage residents and foster a sense of community.
• Building brand loyalty and achieving resident retention goals by ensuring a consistently positive experience and a meticulously cared‑for community.
• Generating awareness, interest and excitement via social media.
• Encouraging happy customers to share the love by writing reviews on social networking sites.
• Obsessively organizing front desk logs, package rooms, club room reservations and freight elevators.
• Working weekends or evenings depending on the shift.

• Building a motivating environment that encourages your team to give their very best.
• Stepping in and taking responsibility for leading when the PM/APM is not present.
• Engaging people in meaningful conversations that demonstrate your concern and genuine desire to make them feel at home.
• Solving problems for your customers and treating them like you would your best friend.
• Meticulously following up with everyone.
• Play an active role in ensuring the community is impeccable.
• Jumping in and covering for team members when needed.
• Seeking out opportunities to enhance the customer’s experience.

• 2+ years’ experience in a hospitality, retail, travel or hotel environment.
• Proficient in leveraging social media platforms such as Facebook and Instagram, and a passion to create and deliver engaging and distinctive content.
• Outstanding communication skills, both written and verbal.
• A sharp professional appearance.
• Competent with various software, apps and computer programs.
• An eye for detail and a knack for anticipating a customer’s needs.
• A customer‑focused mentality.
• Ability to lift up to 25 pounds.

This Position Is Eligible For Additional Bonus Opportunities.

$56,651—$58,351 USD

When you join Bozzuto, you’re not just accepting a job; you are becoming part of a community that cares about your overall well‑being and professional growth. We recognize that our team members are the core of our business, and we are committed to taking care of them so they can deliver outstanding experiences to our residents.

• Competitive compensation.
• Health & wellness benefits. We offer coverage for medical, dental, and vision, including access to the best doctors at an affordable price.
• Paid leave. We provide 20 days of paid time off plus holidays.
• Retirement planning. We offer a 401(k) program with a company match.
• Tuition reimbursement. Plus, many other programs to support career development and growth.

Bozzuto is proudly an Equal Opportunity Employer.

Seniority level:
Mid‑Senior level |

Employment type:

Full‑time | Job function:
Other