Customer Support Specialist

Position

Customer Support Specialist

Arlington, VA

Starting at $24/hour

At least 2 years of customer service experience.

High school diploma required.

Full-time;
Contract

Monday - Friday, 8:00am to 5:00pm or 9:00am to 6:00pm

Greene Resources is seeking a Customer Support Specialist to join a growing and dynamic team. The Customer Service Representative will provide exceptional support across phone, email, and chat while playing a key role in reengaging past customers and strengthening ongoing customer relationships. This role blends traditional customer service with proactive outreach and special project work designed to reintroduce products and encourage repeat business.

• Process customer cases according to company policies across multiple systems.
• Take and return incoming calls and help customers troubleshoot issues.
• Respond to customer emails and chats; schedule follow-up calls as needed.
• Enter and maintain accurate customer information, documentation, and case details.
• Track and document all customer interactions and follow-up activities.
• Reconnect with previous customers and share product updates, promotions, and discount codes.
• Support strategic outreach to drive repeat business.
• Understand customer needs and reintroduce new or existing products.
• Support broader customer service initiatives and special projects as assigned.

• Data entry experience with strong accuracy.
• Excellent phone presence and communication skills.
• Strong multitasking, organization, and problem‑solving abilities.

• Skilled in utilizing CRM systems (Microsoft Dynamics) to manage customer interactions and streamline workflows.
• Proven track record of achieving Service Level Agreements (SLAs)/Key Performance Metrics (KPI’s) such as First Resolution, Total cases resolved, above 90% CSAT scores, etc.
• Retail experience, especially in eCommerce or catalog/online retail.
• Comfort working in fast‑paced, team‑oriented environments.
• Positive attitude, strong energy, and enthusiasm for engaging customers.

We are proud to be an Equal Employment Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.