Client Manager

Overview

Cherry Blossom Plumbing in Arlington, VA is looking to hire a full-time Client Experience Manager to assist customers by answering inquiries and scheduling plumbing services over the phone. If you are courteous and professional and value a flexible schedule, read on!

This call center position offers a competitive wage of $15 - $25/hr plus bonuses
. Benefits include health insurance, paid time off (PTO), sick leave, and holidays. If this flexible job sounds like the right opportunity, apply today!

About Cherry Blossom Plumbing:
We are a locally owned, family-operated business that provides top-of-the-line plumbing work in Northern Virginia. Our plumbers perform a wide range of residential services, from faucet installations to sewer line replacements. We strive to exceed expectations by ensuring that each client receives the very best, and we use the highest quality parts and equipment.

We are proud of our employees and offer great benefits and exceptional opportunities for growth. We foster a positive and supportive culture so that everyone feels at home in our company.

As a Client Experience Manager, you wow our customers by providing exceptional service over the phone. You maintain interpersonal and organizational skills, using customer relationship software such as Service Titan to maintain the client database and ensure information is updated. You schedule technician appointments, order ancillary products, and communicate the value of our services to convert inquiries into sales. You may assist with social media content creation and posting when not directly serving customers.

You handle inbound calls, address questions professionally, resolve issues promptly, book preventative maintenance appointments, enter service calls, and review completed work orders for accuracy. You find great satisfaction in helping others.

• 2+ years of customer service experience
• High school diploma or equivalent
• Good computer skills, with proficiency in Microsoft Word and Excel
• Geographical knowledge and map reading skills
• Must have Service Titan experience

This call center position has a schedule of Monday - Friday from 8 am - 5 pm
.

If you feel you would be right for this phone job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Willingness to comply with company policy regarding background checks and drug screening.