Lead Concierge at RiverHouse - James

Lead Concierge at River House - The James

Join to apply for the Lead Concierge at River House - The James role at JBG SMITH
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JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high‑growth mixed‑use properties in and around Washington, DC. We are place makers who shape inspiring and engaging places, create value, and have a positive impact in every community we touch. We have been named multiple times as one of the Washington Post’s Top Workplaces in the region, and we pride ourselves on outstanding work environments and opportunities for career growth and advancement.

Lead Concierges create extraordinary customer experiences from the moment a person first walks through the front door. They build relationships, anticipate needs, and provide superior service so that customers know their needs are our highest priority.

• Build a strong and cohesive concierge team, motivating performance, assisting, training, coaching new team members and providing feedback for continuous improvement.
• Deliver a warm greeting to current and prospective residents to welcome them home.
• Provide information to prospective residents and coordinate tours to assist leasing.
• Connect residents with high‑end services available in the community, such asంచ dog walkers, personal trainers, and farm‑fresh deliveries.
• Develop in‑depth knowledge of the neighborhood so you can recommend the trendiest coffee shops, must‑see art exhibitions, and other great things to do.
• Maintain a highly organized front desk to efficiently assist residents with package and dry‑cleaning deliveries as well as common‑area room reservations.
• Participate in community activities and social events to build resident relationships.
• Respond quickly to all resident requests and use creativity to solve problems to drive resident satisfaction.

• Experience in customer service‑related fields such as hospitality, retail, or restaurants.
• Prior leadership and supervisory experience.
• Strong interpersonal skills and a desire for learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements:
• CARING:
  Demonstrated passion for caring about customers and co‑workers alike.
• PROFESSIONALISM:
  Professional presentation and superior written and verbal communication skills.
• EMPOWERMENT:
  Proactive approach with a proven capability to take ownership of customer concerns.
• LEADERSHIP:
  Dependability as a team member who inspires others to achieve excellence.
• INCLUSION:
  Commitment to inclusion and treating everyone with kindness, dignity, and respect.

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20% housing discount at select JBG SMITH communities.

JBG SMITH is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without discrimination on the basis of race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.