Customer Care Programs Lead — SOPs & Training
Listed on 2026-10-17
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Amazon in Arlington, VA is seeking a Senior Program/Project Manager to serve as a subject matter expert for Customer Care support across channels. You will create SOPs, training, KBs, and monitor trends to drive improvements.
You will manage cross-functional teams, partner with stakeholders, maintain SOPs, vendor relationships, and launches. Strong data-driven decision making and communication needed.
This opportunity is for the Customer Care Programs Lead — SOPs & Training role at Amazon.
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