Desk Officer

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employers core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

Req

Arlington, VA

As one of the newest Chenega companies, Chenega Defense & Aerospace Solutions (CDAS) was developed with the purpose of providing expert Engineering and Technical Support Services to federal customers. The Diplomatic Pouch and Mail (DPM) Desk Officer provides wide-ranging, high-level support to global DPM operations to ensure services provided meet the operational laws, rules, regulations, activities, and needs of the personnel being served.

• Proactively monitors Diplomatic Pouch and Mail operations [both Diplomatic Post Office (DPO) and Unclassified Pouch (UCP)], identifies disruptions, and implements corrective actions that balance service requirements, transportation effectiveness, and costs
• Acts as primary POC for operational issues, coordinates resolutions, and maintains detailed event logs; communicates findings and recommendations to post and DPM management
• Regularly liaises with USPS, Department of War (DoW), and other Federal agencies to resolve operational issues
• Provides advanced guidance and oversight to post mailroom operations at overseas posts to ensure services are efficient, compliant, and effective
• Conducts compliance reviews and evaluations of post mailroom operations; provides recommendations to management
• Participates in developing, updating, and presenting online training materials supporting users of the Department of States system of record currently the Integrated Logistics Management System (ILMS) - and the militarys Automated Military Postal System (AMPS)
• Monitors and evaluates mailroom operations, dispatch schedules, routes and carriers, mail metrics (i.e., volumes, scan events, etc.), ILMS profiles, global events, and communications to identify and assist with troubleshooting software issues and resolving complex pouch and mail management issues
• Occasionally travels to CONUS and OCONUS sites; GOV use authorized for travel between local sites
• Other duties as assigned

• High school diploma or equivalent GED required
• Direct experience with USPS, DoS, and/or DoW postal operations, policies, and regulations
• Secret clearance required
• Successfully pass background and drug screening

• Proficiency with DoW AMPS, USPS Postal Explorer, and USPS Product Tracking
• Experience with Diplomatic Pouch and mailroom operations

• Proficient with AMPS and ILMS, or ability to become proficient within 90 days of onboarding
• Proficient in Microsoft Office software Ability to travel

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe theres always room to learn.

We offer opportunities to help sharpen skills in addition to hands‑on experience in the global, fast-changing business world. From on‑the‑job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega…