Global & Events Center Lead
Listed on 2026-11-04
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Customer Service/HelpDesk
Amazon is seeking an experienced Senior Manager of Contact Center & Customer Support to build, scale, and operate the support organization for a global travel and events program spanning 60+ countries. You will own the end-to-end contact center operating model, guiding strategy, technology, and day-to-day performance to ensure fast, high-quality support across all channels, time zones, and languages.
This builder role requires leading a global function, establishing SLAs, KPIs, case management,
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This posting is for the Global Travel & Events Support Center Lead role at Amazon, based in Arlington, VA, United States.
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